Aviation enthusiasts
Jeremiah Selvamani
Cloud Infrastructure Engineering
Chennai
Summary
Results-driven professional with over 10 years of experience in Incident Management and 6 years of experience in production environments. Strong communication, analytical, and problem-solving skills. Dedicated to maintaining uncompromising growth along with the organization.
Overview
14
14
years of professional experience
1
1
Certification
3
3
Languages
Work History
Member of Technical Staff / Incident Commander (DevOps Engineer), Atlassian Administrator
Athenahealth Technology Private Limited
11.2019 - Current
- Release Operations to provide signoff approval for the daily test cases from multiple developers and test it in prod mirror to push it for Nightly/Biweekly & GA Releases.
- Executed content push via AWS for leading healthcare application 'Epocrates.'
- Scheduled, planned, and controlled software development and delivery processes.
- Influenced adoption of agile methodologies, improving overall team efficiency and project management capabilities.
- Working on monitoring changes like alert reduction, tuning, onboarding services.
- Worked with Linux and Windows servers for patching and deployment.
- Preventing recurring incidents through weekly incident review meeting.
- Monitoring integration of new athenahealth infrastructure, product, and service offerings.
- Routine Maintenance, Handling escalations from NOC.
- Production incident response management and reporting following ITIL workflow.
- Assisting NOC tier 1druing critical outages and major Impacts / Incidents.
- Production release and deployment. Ad-hoc production script executions.
- Periodic training and team meetings to stay updated with current workflows.
- Utilized Ansible for cloud provisioning, configuration management, and application deployment.
- Coordinated build activities and QA for deployment of builds to production environment.
- Volunteered in DR activities for newly launched DCs/sites.
- Tools: Synthetic monitoring, Kibana, Grafana, Splunk, Atlassian Products (Jira, Bitbucket, Confluence), AWS Solution Architect, Nagios, ServiceNow, Orion,OEM, Splunk,Solarwinds, Stablenet, AppDynamics, Prometheus
- Internal tools like Jira, Confluence, Bitbucket, Git, Xmatters,Jenkins, Device42.
- Oversee day to day operational aspects of NOC.
- Recruiting and training of future team members.
- Coach, Provide feedback and improve productivity of team.
- Conduct, attend and participate as appropriate in staff meetings other meetings as necessary.
- Appropriate utilization of resources to deliver quality services to Athena.
Technical Lead - Incident Manager
Cognizant Technology Solutions
07.2014 - 11.2019
- Managed Major Incident Management process for high/critical incidents in Infrastructure/Application environments.
- Ensured proper paging to stakeholders, engaged required teams for troubleshooting, and followed escalation procedures.
- Prepared transition handbooks and documented criteria, activities, and scope of support for Major Incident Management process.
- Coordinated post-incident review calls and identified improvement areas for support teams.
- Managed a team of Incident/Problem Managers.
- Client: KOHLS & Sears Holdings Corporation
Process Associate
UST Global
08.2012 - 12.2013
- First point of contact for technical issues for enterprise users.
- Handled VMWare Service Manager tool and ensured compliance with SLAs.
- Provided updates and workarounds with high customer satisfaction.
- Project: Catalina
Process Associate
Amazon
11.2011 - 06.2012
- Edited multi-language e-books and performed quality audits.
- Converted content into e-book format.
- Project: Topaz
Avionics Trainee Technician
Kingfisher Airlines
01.2011 - 01.2012
- Worked as Avionics and Instrumentation Trainee Technician on various aircraft.
- Troubleshot and replaced faulty instruments after flights.
- Project: Line/Base Maintenance
Education
Certificate Course - Aircraft Maintenance Engineering
H.I.E.T
Bachelor of Science - B.Sc Chemistry
Dr. Ambedkar Govt. Arts College
High School - Computer Science
CHSS
Chennai, Tamil NaduSkills
Performance Analysis
Personal Information
- Passport Number: C0458507
- Date of Birth: 11/23/87
- Marital Status: Married
Certification
AWS Solution Architect
Interests
Timeline
Member of Technical Staff / Incident Commander (DevOps Engineer), Atlassian Administrator
Athenahealth Technology Private Limited
11.2019 - Current
Technical Lead - Incident Manager
Cognizant Technology Solutions
07.2014 - 11.2019
Process Associate
UST Global
08.2012 - 12.2013
Process Associate
Amazon
11.2011 - 06.2012
Avionics Trainee Technician
Kingfisher Airlines
01.2011 - 01.2012
Bachelor of Science - B.Sc Chemistry
Dr. Ambedkar Govt. Arts College
High School - Computer Science
CHSS
Certificate Course - Aircraft Maintenance Engineering
H.I.E.T
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