Aviation enthusiasts
Jeremiah Selvamani
Cloud Infrastructure Engineering
Chennai
Summary
Results-driven professional with over 10 years of experience in Incident Management and 6 years of experience in production environments. Strong communication, analytical, and problem-solving skills. Dedicated to maintaining uncompromising growth along with the organization.
Overview
14
14
years of professional experience
1
1
Certification
3
3
Languages
Work History
Member of Technical Staff / Incident Commander (DevOps Engineer), Atlassian Administrator
Athenahealth Technology Private Limited
11.2019 - Current
- Release Operations to provide signoff approval for the daily test cases from multiple developers and test it in prod mirror to push it for Nightly/Biweekly & GA Releases.
- Executed content push via AWS for leading healthcare application 'Epocrates.'
- Scheduled, planned, and controlled software development and delivery processes.
- Influenced adoption of agile methodologies, improving overall team efficiency and project management capabilities.
- Working on monitoring changes like alert reduction, tuning, onboarding services.
- Worked with Linux and Windows servers for patching and deployment.
- Preventing recurring incidents through weekly incident review meeting.
- Monitoring integration of new athenahealth infrastructure, product, and service offerings.
- Routine Maintenance, Handling escalations from NOC.
- Production incident response management and reporting following ITIL workflow.
- Assisting NOC tier 1druing critical outages and major Impacts / Incidents.
- Production release and deployment. Ad-hoc production script executions.
- Periodic training and team meetings to stay updated with current workflows.
- Utilized Ansible for cloud provisioning, configuration management, and application deployment.
- Coordinated build activities and QA for deployment of builds to production environment.
- Volunteered in DR activities for newly launched DCs/sites.
- Tools: Synthetic monitoring, Kibana, Grafana, Splunk, Atlassian Products (Jira, Bitbucket, Confluence), AWS Solution Architect, Nagios, ServiceNow, Orion,OEM, Splunk,Solarwinds, Stablenet, AppDynamics, Prometheus
- Internal tools like Jira, Confluence, Bitbucket, Git, Xmatters,Jenkins, Device42.
- Oversee day to day operational aspects of NOC.
- Recruiting and training of future team members.
- Coach, Provide feedback and improve productivity of team.
- Conduct, attend and participate as appropriate in staff meetings other meetings as necessary.
- Appropriate utilization of resources to deliver quality services to Athena.
Technical Lead - Incident Manager
Cognizant Technology Solutions
07.2014 - 11.2019
- Managed Major Incident Management process for high/critical incidents in Infrastructure/Application environments.
- Ensured proper paging to stakeholders, engaged required teams for troubleshooting, and followed escalation procedures.
- Prepared transition handbooks and documented criteria, activities, and scope of support for Major Incident Management process.
- Coordinated post-incident review calls and identified improvement areas for support teams.
- Managed a team of Incident/Problem Managers.
- Client: KOHLS & Sears Holdings Corporation
Process Associate
UST Global
08.2012 - 12.2013
- First point of contact for technical issues for enterprise users.
- Handled VMWare Service Manager tool and ensured compliance with SLAs.
- Provided updates and workarounds with high customer satisfaction.
- Project: Catalina
Process Associate
Amazon
11.2011 - 06.2012
- Edited multi-language e-books and performed quality audits.
- Converted content into e-book format.
- Project: Topaz
Avionics Trainee Technician
Kingfisher Airlines
01.2011 - 01.2012
- Worked as Avionics and Instrumentation Trainee Technician on various aircraft.
- Troubleshot and replaced faulty instruments after flights.
- Project: Line/Base Maintenance
Education
Certificate Course - Aircraft Maintenance Engineering
H.I.E.T
Bachelor of Science - B.Sc Chemistry
Dr. Ambedkar Govt. Arts College
High School - Computer Science
CHSS
Chennai, Tamil NaduSkills
Performance Analysis
Incident Response Coordination
User Training
Service Delivery Management
Network Monitoring
Problem Management
SOP Writing
Disaster Recovery Planning
Incident Management
Project Management
Staff Development
People Management
Shift Leading
Team Building
ITIL Framework Knowledge
Service Level Agreements
Linux Admin
Leadership
Network Monitoring Tools
Personal Information
- Passport Number: C0458507
- Date of Birth: 11/23/87
- Marital Status: Married
Certification
AWS Solution Architect
Interests
Timeline
Member of Technical Staff / Incident Commander (DevOps Engineer), Atlassian Administrator
Athenahealth Technology Private Limited
11.2019 - Current
Technical Lead - Incident Manager
Cognizant Technology Solutions
07.2014 - 11.2019
Process Associate
UST Global
08.2012 - 12.2013
Process Associate
Amazon
11.2011 - 06.2012
Avionics Trainee Technician
Kingfisher Airlines
01.2011 - 01.2012
Bachelor of Science - B.Sc Chemistry
Dr. Ambedkar Govt. Arts College
High School - Computer Science
CHSS
Certificate Course - Aircraft Maintenance Engineering
H.I.E.T