Vishnu Manikandan
Kakkanad
Summary
Focused Atlassian Administrator and Technical Writer with 9 years of experience in full lifecycle documentation development and six years of Atlassian/Jira tools administration. Adaptable in understanding businesses changing needs and objectives when creating and redesigning personalized Jira projects, Confluence spaces, and large numbers of documentation platforms. Collaborative team player with strong interpersonal and communication skills, valuable when working with project managers to define project timelines and scope. Self-motivated with excellent task management abilities.
Overview
9
9
years of professional experience
Work History
Atlassian Service Owner
Nokia Networks
04.2021 - Current
- Support over 50k employees using Jira, Jira Service Management, Bitbucket, Bamboo, Crowd, and multiple add-ons on the Atlassian data center version of tools hosted on-premise.
- Coordinate and lead application planned and unplanned maintenance of all systems.
- Communicate and organize teams needed when responding to critical security vulnerability notices from internal and external sources.
- Document post-incident response procedures.
- Research and document security risk assessments when assessing the viability of applications requested for the suite of products.
- Document all related product and project information, including security schemes, run books, schemas, APIs, permission schemes, configuration schemes, and incident responses.
- Create Jira projects, and customize workflows, dashboards, reports, and all schemes as requested.
- Ensure all systems are operational and at a peak performance by working closely with the systems and development teams.
- Liaise with product and service vendors
- Troubleshoot issues in the software and associated systems.
- Provide subject-matter expertise at all levels from beginner to expert as requested. Answer questions, hold training session presentations, and office hours.
- Provide leadership and communications to all stakeholders using the products
Senior Atlassian Administrator
Akamai Technology
12.2019 - 04.2021
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Maintained personnel records and updated internal databases to support document management.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Audit and implement suitable permissions schemas across JIRA/Confluence, including, but not limited to, the design, creation, and management of projects, spaces, custom workflows, custom fields, dashboards, add-ons, reports, and integration with other development tools.
- Customize workflows for multiple projects and create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes.
- Work with business users to evaluate JIRA and Confluence plug-ins/apps, determine licensing needs, and perform testing, installation, and configuration of the plug-ins.
- Develop and compile training materials based on business needs to assist employees and new hires on Atlassian regarding how to use the tools, new functionality, etc.
- Identify gaps and implement Atlassian best practices to support a scaling company..
- Develop metrics, dashboards, and advanced filters in JIRA/Confluence to provide end users and business leadership with meaningful operational/ performance metrics and status reports. Determine ways to optimize and improve Atlassian setup and process workflows and identify where functionality can or cannot meet user requests.
- Provide user management, training, and support for Atlassian Suite. Collaborate on problem resolution, team decisions, and project planning
Atlassian Engineer
Wipro Technologies
08.2015 - 12.2019
- Provide world class technical support to our Jira or Confluence customers
- Resolve customer issues involving code error diagnosis, debugging, validation, and rootcause analysis
- Enable replication and debugging of issues to verify product related bugs
- Collaborate with our global support team, share best practices and drive process improvements
- Advocate for our customers, influence product direction through customer feedback
- Test and evaluate new product versions to ensure they are ready for release
Education
M Tech - Software Engineering
Bits Pilani
Bengaluru, India12.2019
Bachelor of Science - Computer Science
Calicut Unviersity
Palakkad, India06.2015
Skills
- Atlassian Tools Expert for Data Center and Cloud
- Expert in Scriptrunner, eazyBI, Tempo Timesheets, Insight, and multiple product plugins
- Software Installation
- ITIL Processes
- End-User Training
- System Upgrades
- Incident Management
- Server Management
- Patch management
- Performance Tuning
- Capacity Planning
- Advanced Configurations of Dashboards, Permissions, Security Schemes, and Complex Project and Space Schemes
- Advanced Workflow Configurations
- Advanced Technical and Non-Technical Documentation Skills
- Stakeholder Relationship Management
- Business and Data Analysis
- Training & Development Delivery
- Skills in Internal and External Integrations (Salesforce, Tenable, Code42, ServiceNow, Tableau, G Suite, Slack, Zapier, Miro, Mondaycom)
- Coordination with Infrastructure, System Administrators, and Support Teams for Upgrades and Tuning
- Performance Analysis
Timeline
Atlassian Service Owner
Nokia Networks
04.2021 - Current
Senior Atlassian Administrator
Akamai Technology
12.2019 - 04.2021
Atlassian Engineer
Wipro Technologies
08.2015 - 12.2019
M Tech - Software Engineering
Bits Pilani
Bachelor of Science - Computer Science
Calicut Unviersity