Saraswathi Kotala
Bengaluru,Karnataka
Summary
Having 5 years of IT experience, specializing in administering Jira Software, Jira Service Management, Jira Work Management, Confluence, Jira Product Discovery, Bitbucket, Atlassian Guard, and Cloud migration expert for all Atlassian applications in both DC and Cloud instances.
Overview
7
7
years of professional experience
Work History
Atlassian Administrator
Capgemini
08.2024 - Current
- Maintain Jira Software and Confluence by managing plugins and ensuring system reliability to support business goals
- Create and manage Jira users, groups, and project roles while ensuring adherence to access control policies
- Monitor and address security vulnerabilities by applying recommended workarounds or permanent fixes as advised by Atlassian
- Assist in testing and troubleshooting custom plugins after system upgrades, ensuring minimal downtime
- Perform basic Jira Administration tasks, such as managing user privileges, monitoring instance performance, and maintaining log and backup files
- Implement Jira workflows with post functions, conditions, and validations under supervision
- Create and clone Jira Projects based on user requirements while configuring basic project settings
- Configure Agile Boards (Scrum and Kanban) and assist users in managing sprint planning and task tracking
- Re-index Jira instances periodically to ensure optimal performance
- Create and manage spaces in Confluence, ensuring appropriate permissions for team collaboration
- Work with Field Configurations, Notification Schemes, Screen Schemes
- Install and configure plugins to enhance Jira capabilities and extend functionality as per team requirements
- Support the creation and management of custom Jira workflows, templates, and notification schemes under guidance
- Collaborate with teams to design Jira workflows for provisioning, builds, deployments, and continuous integration processes
- Configure dashboards and generate reports in various formats, such as pie charts and time-spent summaries, to provide actionable insights
- Create and manage Jira filters and reports to support project tracking and team performance
- Experience in managing project and global issue checklist using issue checklist for Jira add on
Jira Administrator
Capgemini
01.2023 - 08.2024
- Migrated Jira Server to Cloud, managing all pre-migration, migration, and post-migration activities
- Performed post-migration cleanup: Validated and corrected user and group permissions
- Tested and ensured workflows, dashboards, and plugins functioned as expected
- Archived unused projects and removed obsolete workflows and fields
- Reconfigured integrations, such as Salesforce and Confluence, to ensure proper operation in the cloud environment
- Conducted training for end users and admins on new cloud features and functionality
- Maintained and monitored Jira Cloud and Confluence Cloud environments
- Proposed and implemented solutions for tracking development tasks using custom workflows
- Customized Jira configurations, including issue schemes, workflow schemes, field configurations, and notification schemes
- Created and managed email notification schemes, project roles, and permission schemes to control user access at the project level
- Developed advanced dashboards, filters, and formula-based fields for improved project tracking and reporting
- Integrated Active Directory (AD)/LDAP with Crowd for user synchronization and created users in the Jira internal directory
- Created and maintained Confluence spaces, pages, templates, and status reports (weekly, monthly, and resource-wise)
- Provided training to teams on effective collaboration using Confluence and Jira tools
- Installed and configured plugins to extend Jira and Confluence capabilities, such as project imports/updates, fields, and reports
- Performed application and plugin upgrades, ensuring compatibility with production environments
- Configured Jira Service Desk request types and customized SLAs as per client terms and conditions
- Restrained request types for specific groups based on client requirements
- Assisted in developing high-level design documents, participating in design reviews, and implementing integrations for specific use cases
- Debugged and resolved technical issues to enhance application performance
- Educated staff on organizational mission and goals to help employees achieve success.
Jira Consultant (Jira Administrator)
Capgemini
06.2021 - 01.2023
- Proactively monitored Jira and Confluence application performance, including response times, resource utilization, and database health
- Implemented and tested robust backup and restore procedures to ensure data integrity and business continuity
- Developed and maintained complex JQL queries to create customized dashboards and gadgets for user-friendly reporting
- Integrated Jira and Confluence by embedding Jira gadgets and dashboards onto Confluence pages for centralized project information
- Automated repetitive tasks using Jira automation rules, improving efficiency and reducing manual effort
- Managed Jira administration, including Issue Types, Workflows, Screens, Custom Fields, Permissions, Security Levels, and Notifications
- Designed and implemented custom workflows, screens, and fields based on specific client and project requirements
- Collaborated with clients to understand their needs and translated them into tailored Jira configurations
Associate Consultant
M/S: People Interactive (I) Pvt Ltd
03.2018 - 10.2020
- Supported the development and maintenance of custom Jira workflows, templates, and notification schemes
- Collaborated with development teams to design Jira workflows for provisioning, builds, deployments, and CI/CD pipelines
- Configured Jira dashboards and generated reports in various formats, including pie charts and time-spent summaries, for actionable insights
- Created and managed Jira filters and reports to facilitate effective project tracking and monitor team performance
- Installed and configured Jira plugins to extend functionality and meet specific team requirements
- Provided guidance and support to users on utilizing Jira workflows, dashboards, reports, and plugins
- Contributed to the optimization of Jira configurations for improved performance and user experience
- Documented Jira configurations and best practices for knowledge sharing and maintainability
Education
B.Sc. - Computers
Sri Venkateswara University
Skills
- Jira Workflow Customization
- Advanced Workflow Customization
- Agile Methodologies
- Jira Integration with third party tools
- Configuring Issue security levels
- JIRA Software
- Jira Service Management
- Jira Work Management
- Confluence
- Atlassian Cloud
- Jira Product Discovery
- Atlassian Guard (Atlassian Access)
- Bitbucket Cloud and DC
- Cloud to Cloud migration expert
- Agile
- Eazy BI
- Communication
- Collaboration
- Planning
- Problem-solving
- Time Management
Personal Information
Date of Birth: 05/10/95
Timeline
Atlassian Administrator
Capgemini
08.2024 - Current
Jira Administrator
Capgemini
01.2023 - 08.2024
Jira Consultant (Jira Administrator)
Capgemini
06.2021 - 01.2023
Associate Consultant
M/S: People Interactive (I) Pvt Ltd
03.2018 - 10.2020
B.Sc. - Computers
Sri Venkateswara University
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