Monika Parhad

A leading retailer, and a top destination for luxury fashion, goods, and excellent services for over a century, had roughly 40 storefronts across the United States.The client also owned a sophisticated digital platform to attract customers from all over the world.

Responsibilities :

• Working as an Atlassian applications administrator
• To provide support and administration of applications like JIRA, Confluence,Bitbucket,Crowd,Jfrog Artifactory,SVN,Bamboo.
• To function in an effective, efficient, and timely manner, including servicing user permissions, fielding process questions, fulfilling project and enhancement requests
• Configuring and implementing JIRA projects with various schemas, workflows, screen schemes, permission schemes, and notification schemes
• Setting up any new Project, Scrum and Kanban Boards, Structure, Dashboard, Filters for different teams
• Design, troubleshoot, and maintain spaces/pages within Confluence
• To resolve any issues tasks and request from different teams facing on the Atlassian Applications
• Collaborate on the backend support of the Atlassian environment, and coordinate application maintenance and upgrades
• Troubleshooting and fixing errors common to Applications
• Engage with users of all levels to demonstrate and train how to use the applications
• Responsible for creating/updating the process related documents
• Working directly with client requirements.

SDEDS is a strategic component for British Telecom for files and data exchange between internal applications and external (Customer Providers and Service providers) systems. SDEDS is a secure service hosted by BT where customer is guaranteed with the integrity, authenticity and confidentiality of its data and service usage. This is a business critical application as billing data is supplied by BT to various CPs in UK.

Responsibilities :

• To work with E2E teams designing component requirement.
• Understanding component design to develop code on Linux environment using Shell Script and perform confidence testing.
• Preparation of test cases and testing of code functionality and reporting bug.
• Responsible for code review and test cases.
• To establish connectivity between the components.
• Worked on Subversion (Tortoise SVN) and with Jenkins tool for automated build and CIT.
• Worked on various Protocols like SFTP, FTP, FTPS, XFB.
• Improvement of scripts and automation of process to reduce effort.
• Coordinating with various teams for resolving issues and understanding the Root Cause.
• Worked on RSA Encryption algorithm for the encryption/decryption of the data for security purpose.
• Handled live deployments, provided support to ASG teams, involved in the E2E/IVVT Issues and resolved the issues on time.

European union global data protection regulation (EUGDPR) is the most significant revision of privacy law since the introduction of the original EU 1995 Directive.

Responsibilities :

• As part of GDPR activity done the audits for the BT component SDEDS(Secure Data Exchange and Distribution system) which is a gateway that transfers files within BT and outside systems using the various protocols (FTP,FTPS,SFTP,HTTPS)
• Organized information audits for SDEDS on what personal data is being transferred between SDEDS and its interfacing components, by means of Data landscaping
• Identified the level of protection of the personal data and applied the encryption if required.

Various BT components to be migrated to different servers

Responsibilities:

• Identified the basic requirements of each components and created plan for migrating the service to new boxes
• Written Ansible playbooks to do the setup on the new servers- like user creation, SFTP chrooting configs, starting various services – postfix, filesystem (directory) creation, package installation
• Scheduled jobs that would trigger the ansible playbooks.