LYDIA SOUMYA S
Bangalore
Summary
Dynamic healthcare professional with extensive experience (9+ years) at Hospitals, excelling in operations management and customer service. Proven track record in streamlining workflows and enhancing patient satisfaction through effective communication and data analysis. Skilled in team management and process improvement, consistently delivering high-quality care and achieving operational excellence.
Overview
12
12
years of professional experience
Work History
Manager IP& OP Services (Domestic & International)
Prakriya Hospitals
Bengaluru
04.2022 - 01.2023
- Streamlined and established standard operating procedures for front office and In-patient services.
- Led team meetings to discuss operational challenges and solution strategies.
- Conducted cross-departmental meetings to review patient access and response times.
- Monitored daily team performance to ensure accurate and timely completion of duties.
- Managed conversion of digital leads through critical follow-up and data analysis, presenting findings to management.
- Ensured high-quality patient care by addressing concerns, conducting research, and CAPA.
- Collaborated with International HCF for financial liaison and referrals, overseeing International operations workflows.
- Created comprehensive reports to analyze trends and identify opportunities for improvement.
Associate Manager – International Patient Services
Cytecare Hospitals
Bengaluru
03.2020 - 01.2022
- Developed and managed international workflows for all patients, enhancing operational efficiency.
- Conducted regular meetings with departments and physicians to review international activity, ensuring timely access.
- Coordinated with International HCF for financial liaison and referrals, improving patient service processes.
- Analyzed customer reviews and statistics, facilitating performance improvement sessions.
- Generated daily, monthly, quarterly, and annual reports for management to identify trends.
- Briefed Vice President on front-end operations and administrative challenges in International Patient Services.
- Oversaw international department alongside domestic marketing projects during COVID outbreak.
Senior Executive - International Marketing & Operations
HealthCare Global Enterprise Ltd.
Bengaluru
04.2018 - 04.2019
- Coordinated with clinical team to develop treatment plans and address patient queries.
- Facilitated visa and immigration invites for patients and attendants in collaboration with global embassies.
- Maintained daily and monthly reports for review meetings to track performance metrics.
- Engaged with patients daily to assess needs and coordinate with international team for effective management.
- Streamlined operations by identifying bottlenecks and implementing targeted solutions in sales processes.
- Collaborated with leadership to identify potential partners and ensure timely follow-up.
- Coordinated efforts among patients, sales teams, NPDs, and referral doctors to enhance conversion rates.
Junior Executive- Operations & Guest Relations
Apollo Hospital
Bengaluru
04.2013 - 01.2016
- Streamlined end-to-end IP admissions by introducing hospital services and facilitating advance room bookings.
- Tracked and monitored guest satisfaction ratings through proactive rounds for new admissions.
- Supervised support staff to deliver timely, high-quality services across multiple departments.
- Optimized discharge processes in assigned areas, ensuring adherence to TAT and maintaining discharge databases.
- Collaborated with inpatient care teams to execute planned discharges efficiently on the floor.
- Coordinated smooth admission and transfer processes with the admission desk, EMR, OT, and ICU.
- Ensured timely submission of pre-authorization and credit letters for credit admissions within 24 hours, and clearance for surgery from various stakeholders.
- Ensured completion of the audit sheet by respective ward secretaries and mailing the same to all relevant stakeholders on a regular basis.
- Supervised the ward secretaries in terms of grooming, punctuality, patient interaction, and ensured strict compliance with standards.
- Ensure collection of feedback by Co-ordinates from IP/OP. Ensure the Floor coordinator monitors the day-by-day interim bills and updates the patient’s bills.
Assistant Lecturer
Mallige Institute of Nursing
Bengaluru
03.2012 - 11.2012
- Developed and executed comprehensive teaching programs to enhance student learning outcomes.
- Supervised students in clinical laboratory settings, ensuring adherence to safety protocols.
- Prepared course materials including syllabi, assignments, and handouts to facilitate instruction.
- Evaluated and graded student work across classes, laboratories, and assignments for performance assessment.
- Assisted in planning lectures covering medical, pediatric, and psychiatric nursing topics.
- Maintained accurate student attendance, records, grades, and project documentation.
Nurse (Neuro ICU)
Fortis Hospital
Bengaluru
09.2010 - 03.2012
- Managed admissions, discharges, and transfers of patients efficiently.
- Executed critical care procedures to ensure patient safety. Specialized in caring for patients suffering from aneurysms, traumatic brain injuries, CVA, brain tumors, meningitis, SAH, RTA cases (road traffic accidents), and postoperative care of spinal cord surgeries (laminectomy, spinal fusion, spinal tumor).
- Assisted with intubation, central line insertion, arterial line insertion, tracheostomy, and PEG insertion.
- Performed specialized interventions such as monitoring the drains (EVD), vasopressor and vasodilator support, sedation, catheter care, respiratory status, ventilator operation, arterial line, and suturing.
- Maintained knowledge of crash cart protocols, emergency drugs, ventilators, and defibrillators.
- Performed resuscitation for clients experiencing cardiac arrest or emergencies.
- Intervened in clinical emergencies and codes by initiating timely response measures.
Education
PGDQM -
Symbiosis
12.2021
MBA -
IBMR
12.2013
B.sc Nursing -
Mallige College of Institute
12.2010
PUC -
St. Claret College
12.2005
S S L C -
St. Anne’s School
12.2003
Advanced Diploma in Clinical Research And Medical Coding - CR and MC
CliniLaunch Research Institute
BangaloreSkills
- Excellent communication in English and regional languages
- Attention to detail
- Patient counseling
- Excellent query handling skills
- Critical Thinking
- Operations management
- Quickly building a rapport with patients, the consultant
- Data analysis and statistical analysis
- Process improvement
- Medical knowledge and clinical expertise
- Continuous individual development
- Team management
- Continuous individual development
- Quality improvement
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge.
Timeline
Manager IP& OP Services (Domestic & International)
Prakriya Hospitals
04.2022 - 01.2023
Associate Manager – International Patient Services
Cytecare Hospitals
03.2020 - 01.2022
Senior Executive - International Marketing & Operations
HealthCare Global Enterprise Ltd.
04.2018 - 04.2019
Junior Executive- Operations & Guest Relations
Apollo Hospital
04.2013 - 01.2016
Assistant Lecturer
Mallige Institute of Nursing
03.2012 - 11.2012
Nurse (Neuro ICU)
Fortis Hospital
09.2010 - 03.2012
PGDQM -
Symbiosis
MBA -
IBMR
B.sc Nursing -
Mallige College of Institute
PUC -
St. Claret College
S S L C -
St. Anne’s School
Advanced Diploma in Clinical Research And Medical Coding - CR and MC
CliniLaunch Research Institute
Similar Profiles
E. Kalyani E. Kalyani null
BSC ANESTHESIA TECHNICIAN at Prakriya Hospitals NagasandraBSC ANESTHESIA TECHNICIAN at Prakriya Hospitals Nagasandra
Dr BHARATH GDr BHARATH G
Pediatric Resident at Prakriya HospitalsPediatric Resident at Prakriya Hospitals
Dr BHARATH GDr BHARATH G
Pediatric Resident at Prakriya HospitalsPediatric Resident at Prakriya Hospitals
Sourav GhoshSourav Ghosh
Research Analyst-IT at Globsyn I.T Services (p) LtdResearch Analyst-IT at Globsyn I.T Services (p) Ltd
Simran SSimran S
Travel Consultant at BCD TravelTravel Consultant at BCD Travel