JERIN JAMES ABRAHAM
Mumbai
Summary
Dynamic supply chain professional with a proven track record at Reliance Retail, excelling in data analysis and performance metrics management. Skilled in developing KPI dashboards and enhancing operational efficiency through process optimization. Adept at stakeholder management, delivering actionable insights that drive strategic improvements and elevate service levels.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deputy Manager - Warehouse Platforms
Reliance Retail
Navi Mumbai
04.2025 - Current
- Manage PTL automation for the grocery format to enhance operational efficiency.
- Perform UAT to identify and resolve bugs, and validate new features.
- Analyzed PTL automation metrics to improve performance insights.
Deputy Manager - SCM Innovation
Reliance Retail
Navi Mumbai
08.2023 - 04.2025
- Designed and developed KPI performance dashboards for Qwik supply chain transportation team to monitor service level performance.
- Utilized data visualization techniques to identify trends and drive operational improvements.
- Implemented a retail-level transportation dashboard consolidating data from multiple business units.
- Delivered actionable insights on service levels, vehicle utilization, and cost metrics to CXO stakeholders.
- Led governance framework for network optimizer tool development, ensuring alignment with project goals and quality standards.
Deputy Manager - Business Analyst & Key Account Manager AJIO
Reliance Retail
Navi Mumbai
07.2022 - 07.2023
- Created daily and weekly transportation reports for QWIK Supply Chain, offering insights for data-driven decisions.
- Coordinated operations with ground teams to ensure seamless workflow and efficiency.
- Identified training needs and enhanced team capabilities through targeted initiatives.
- Resolved customer escalations promptly to uphold service quality and satisfaction.
Area Manager - Last Mile Operations
Licious - Delightful Gourmet Pvt Ltd
Mumbai
12.2020 - 07.2022
- Oversaw daily operations of last mile hubs, optimizing roaster planning and inventory management.
- Managed order flow regulation, vendor relationships, and training programs for staff development.
- Prioritized customer escalations, facilitating rapid resolutions to enhance client satisfaction.
- Collaborated with cross-functional teams to address issues and improve overall customer experience.
Shift Incharge - Last Miler Operations
Flipkart Pvt Ltd
Mumbai
07.2019 - 11.2020
- Oversaw daily operations of last mile hubs, emphasizing Roaster and Productivity Planning.
- Executed Route Planning strategies to enhance delivery efficiency.
- Managed Training and Development initiatives to strengthen team capabilities.
- Directed Vendor Management efforts, optimizing supplier relations and service quality.
- Prioritized customer escalations for rapid resolutions and maintained strong relationships.
- Collaborated with cross-functional teams to address operational issues, elevating customer experience.
- Drove improvements in customer satisfaction through effective escalation management.
Operations Intern - Large Appliance Warehouse
Flipkart Pvt Ltd
Mumbai
01.2019 - 02.2019
- Completed internship at Flipkart's large appliance warehouse, gaining hands-on experience in logistics.
- Executed project focused on improving outbound processes to enhance productivity.
Operations & Movement Department Intern
Ashte Logistics Pvt Ltd
Navi Mumbai
07.2018 - 08.2018
- Completed internship at Ashte's CFS facility, gaining hands-on experience.
- Executed process improvement project to enhance operational efficiency.
Graduate Apprentice Trainee
Tata Steel
Mumbai
11.2015 - 11.2016
- Assisted senior work officers with junior-level responsibilities during daily operations.
- Compiled reports and presented findings to staff teams for informed decision-making.
- Participated in project meetings, workshops, and team-building activities to enhance collaboration.
Education
MBA - International Business
Amity University
Navi Mumbai, Maharashtra08-2019
Mechanical Engineering -
Chhattisgarh Swami Vivekanand Technical University
Bhilai, Chhattisgarh04-2015
Skills
- Excel and Tableau
- Supply chain management
- Data governance and quality
- Performance metrics management
- Business intelligence and reporting
- Process optimization
- Stakeholder management
- Cross-functional collaboration
- Control tower operations
- Data analysis
- SAP
- WMS and TMS
Certification
Supply Chain Operation, IIM Bangalore & Flipkart, Mumbai, Maharashtra, India, 2019
Hobbies and Interests
- Playing sports
- Listening to music
- App development
Timeline
Deputy Manager - Warehouse Platforms
Reliance Retail
04.2025 - Current
Deputy Manager - SCM Innovation
Reliance Retail
08.2023 - 04.2025
Deputy Manager - Business Analyst & Key Account Manager AJIO
Reliance Retail
07.2022 - 07.2023
Area Manager - Last Mile Operations
Licious - Delightful Gourmet Pvt Ltd
12.2020 - 07.2022
Shift Incharge - Last Miler Operations
Flipkart Pvt Ltd
07.2019 - 11.2020
Operations Intern - Large Appliance Warehouse
Flipkart Pvt Ltd
01.2019 - 02.2019
Operations & Movement Department Intern
Ashte Logistics Pvt Ltd
07.2018 - 08.2018
Graduate Apprentice Trainee
Tata Steel
11.2015 - 11.2016
MBA - International Business
Amity University
Mechanical Engineering -
Chhattisgarh Swami Vivekanand Technical University
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