JERIN MATHEW
Operations Head - Retail Banking
Cochin
Summary
Self-directed Retail Operation Manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
DEPUTY BRANCH MANAGER
INDUSIND BANK LTD
Cochin
04.2023 - Current
- Responsible for adherence of various operational functions like CRL, ensuring TAT of account opening, reconciliation of cash and security items.
- Oversees branch operations are carried out in such a manner such that branch achieves high ratings during audit.
- Ensures to excel in Branch Sales and Service Scorecard.
- Nurture talent and ensure grooming of the team such that they are capable of taking up higher roles in future.
ASSISTANT BRANCH HEAD
BANDHAN BANK LTD
Thiruvalla
04.2022 - 03.2023
- Ensured consistent compliance with slandered operating procedures, polices, internal audit controls.
- Oversees banking services includes customer service to ensure customer satisfaction and customer trust.
- Works to meet branch performance standards including operating loss control, bank secrecy, and compliance with policies and procedures.
- Oversees and assists for preparation of all branch reports for approval by branch manager.
DEPUTY BRANCH MANAGER
ICICI BANK LTD
Trivandrum
10.2018 - 03.2022
- Responsible for branch banking operations and ensuring profitability.
- Responsible for internal, concurrent and risk audit with statutory guidelines.
- Authorizer of KYC certification and institute controls on AML triggers and financial crime prevention for various financial transaction.
- Ensuring optimum productivity and high- quality services from reportee.
CUSTOMER SERVICE OFFICER
AXIS BANK LTD
Cochin
06.2016 - 10.2018
- Analyze and give advices to customers about various investment avenues
- Handled customers and resolve queries or complaints on regular basis and to build good relationship
- Responsible for internal control, compliance, internal audit and operational efficiency of branch
- Responsible for timely processing of bank transactions
- Responsible for handling of cash management process for branch.
Education
PGDM - Finance and Marketing
SCMS COCHIN
Cochin 08.2014 - 05.2016
B.com - Accounts And Taxation
Crossland College
Mangalore 06.2011 - 05.2014
High School Diploma -
St. Anselms Senior Secondary School
Alwar 05.2010 - 05.2011
Secondary School Diploma -
Emmanuel Mission School
Alwar - Rajasthan 05.2008 - 05.2009
Skills
Strong team-builderFinancial Advising
Customer service awareness
Relationship buildings and Management
Accomplishments
- Successfully conducted a promotion activity of Axis Bank with association of Link Valley Association, Cochin which helped in bringing few quality accounts to the bank
- Managed portfolio of customers which lead to increase in their value of book size.
- Excel track records in Branch Audit Ratings
Certification
NISM-Series-V-A: Mutual Fund Distributors Certification for selling Mutual Funds
Timeline
DEPUTY BRANCH MANAGER
INDUSIND BANK LTD
04.2023 - Current
ASSISTANT BRANCH HEAD
BANDHAN BANK LTD
04.2022 - 03.2023
DEPUTY BRANCH MANAGER
ICICI BANK LTD
10.2018 - 03.2022
CUSTOMER SERVICE OFFICER
AXIS BANK LTD
06.2016 - 10.2018
PGDM - Finance and Marketing
SCMS COCHIN
08.2014 - 05.2016
B.com - Accounts And Taxation
Crossland College
06.2011 - 05.2014
High School Diploma -
St. Anselms Senior Secondary School
05.2010 - 05.2011
Secondary School Diploma -
Emmanuel Mission School
05.2008 - 05.2009