Jerin Thomas Varghese
Chennai
Summary
Experienced team leader with expertise in directing workgroups, developing strategies, providing training, setting goals, and obtaining valuable team feedback. Exceptional interpersonal and communication skills for effectively communicating goals and vision to drive success. A problem solver, networker, and consensus builder with a big picture focus.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certificate
5
5
Languages
Work History
Team Leader, Front Office
Novotel
Chennai
07.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Selling Partner Support
AMAZON INDIA
Chennai
03.2022 - 05.2023
- Providing prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions
- Collaborated with colleagues and support staff to maximize team efficiency.
- Monitored partner performance and provided feedback on areas of improvement.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
Teaching Faculty
BHARATH INSTITUTE
Chennai
02.2021 - 02.2022
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Adapted lesson plans to accommodate various learning styles, resulting in higher student comprehension levels.
- Implemented differentiated instruction techniques for diverse learning needs, leading to increased student success rates.
- Mentored new faculty members by sharing best practices and offering guidance on effective teaching strategies.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Guest Service Officer
HYATT REGENCY, PUNE
Pune
05.2019 - 01.2021
- Responsible and accountable to ensure the delivery of the Guest Signature and a Personal Luxury experience
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
Education
Master of Science - Hospitality Administration
Institute of Hotel Management Catering Technology
Chennai 01.2017 - 01.2019
Bachelor of Science - Hotel Management
Asan Memorial College of Arts And Science
Chennai 01.2014 - 01.2017
12th -
Akshayah Matriculation Higher Secondary School
Chennai 01.2013 - 01.2014
10th -
Montfort Matriculation Higher Secondary School
Chennai 01.2011 - 01.2012
Skills
Team supervision
Certification
I certify that the aforesaid details are true to the best of my knowledge and belief.
Timeline
Team Leader, Front Office
Novotel
07.2023 - Current
Selling Partner Support
AMAZON INDIA
03.2022 - 05.2023
Teaching Faculty
BHARATH INSTITUTE
02.2021 - 02.2022
Guest Service Officer
HYATT REGENCY, PUNE
05.2019 - 01.2021
Master of Science - Hospitality Administration
Institute of Hotel Management Catering Technology
01.2017 - 01.2019
Bachelor of Science - Hotel Management
Asan Memorial College of Arts And Science
01.2014 - 01.2017
12th -
Akshayah Matriculation Higher Secondary School
01.2013 - 01.2014
10th -
Montfort Matriculation Higher Secondary School
01.2011 - 01.2012
Languages
English
Malayalam
Tamil
Hindi
French (learning)
Otherexposures
- Guest faculty for food technology course for B.Tech Biotechnology students in Jeppiaar Engineering College
- Hotel classification Inspections, Hotel Night Audits on special invite from IHM, Chennai
- Question Paper setter for Food Sciences, Food Processing Technology, Front Office Management, Food and Beverage Service, Food Science and Nutrition Jeppiaar University, Bharathiyar University, & Periyar University
- Event Management on self-interest and group initiative
Personal Information
- Date of Birth: 06/09/96
- Gender: Male
- Marital Status: Unmarried
Internshipexposures
- 4 Months internship at ITC Grand Chola in all the core Departments
- 1 Week Housekeeping training done at The TAJ Gateway, Sholinganallur.
Researchpublications
A study on talent acquisition process with special reference to hospitality industry, International Journal of Current Advanced Research, Vol 10, Issue 06 (A), pp 24533-24536, 06/01/21, 2319-6475, 2319-6505, www.journalijcar.org
Otherexposures
- Guest faculty for food technology course for B.Tech Biotechnology students in Jeppiaar Engineering College
- Hotel classification Inspections, Hotel Night Audits on special invite from IHM, Chennai
- Question Paper setter for Food Sciences, Food Processing Technology, Front Office Management, Food and Beverage Service, Food Science and Nutrition Jeppiaar University, Bharathiyar University, & Periyar University
- Event Management on self-interest and group initiative
Personal Information
- Date of Birth: 06/09/96
- Gender: Male
- Marital Status: Unmarried
Internshipexposures
- 4 Months internship at ITC Grand Chola in all the core Departments
- 1 Week Housekeeping training done at The TAJ Gateway, Sholinganallur.
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