Reuben Barnes
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader, Front Office
Hyatt Regency Dehradun Resort & Spa
Dehradun
01.2026 - Current
- Supervised daily operations in guest services and hospitality areas, ensuring seamless guest experiences.
- Trained and mentored team members, resulting in improved service delivery and guest satisfaction.
- Coordinated staff schedules for optimal coverage during peak times, enhancing operational efficiency.
- Resolved guest complaints promptly to ensure satisfaction and loyalty.
Guest service agent (Front Office)
Accor (Mercure Gold Hotel)
Dubai
09.2024 - Current
- Demonstrated problem-solving abilities by effectively managing challenging situations.
- Improved overall guest satisfaction with attention to detail in all tasks.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Coordinated with housekeeping staff for efficient room preparation.
- Facilitated check-in and check-out procedures for guests.
Guest Service Agent (Front Office)
Citadines Metro Central Dubai
Dubai
12.2022 - 07.2024
- Assisting guests with check-ins, account inquiries and any additional services needed
- Collecting room deposits, fees, and payments
- Recommending hotel services or amenities that guest may find useful
- Responding to incoming guests, telephone calls and email inquiries with efficiency and professionalism
- Maintaining consistent positive customer feedback
Concierge Agent/Bellman
Kempinski Hotel and Residences Palm Jumeirah Dubai
Dubai
01.2020 - 10.2022
- Addressing customer inquiries with timely and professional responses via phone, email and in-person interactions
- Offering friendly and efficient service to customers, handled challenging situations with ease
- Greeting guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences
- Managing front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction
Industrial Trainee
Oberoi Hotel & Resorts
Hyderabad
02.2018 - 08.2018
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols
Education
Bachelor's - Hotel Management
Kukreja Institute of Hotel Management
Dehradun, IndiaSr. Secondary - Indian School Certificate (ISC)
St. Jude School
Secondary - Indian Certificate of Secondary Education (ICSE)
St. Jude School
Skills
- Basic knowledge of Excel
- Hospitality Services
- Customer Rapport
- Effective Planning
- Hospitality Best Practices
- Guest Relations
- Local Attraction Knowledge
- Guest Inquiry Resolution
- Listening Skills
- Proficient in Opera & RMS
- Writing and Verbal Communication
- Guest Services
Certification
- Lobster Ink: Front Office Professional
- Kempinski Front Office Essential
- Kempinski Front Office Fundamental
- Kempinski White Glove - Keeping our Guests safe
Accomplishments
- DNA champion in June 2022 (Kempinski Hotel and Residences Palm Jumeirah)
- Employee of the Month May 2023 (Citadines Metro Central)
Custom
- Place of birth: Dehradun
- Gender: Male
- Nationality: Indian
Timeline
Team Leader, Front Office
Hyatt Regency Dehradun Resort & Spa
01.2026 - Current
Guest service agent (Front Office)
Accor (Mercure Gold Hotel)
09.2024 - Current
Guest Service Agent (Front Office)
Citadines Metro Central Dubai
12.2022 - 07.2024
Concierge Agent/Bellman
Kempinski Hotel and Residences Palm Jumeirah Dubai
01.2020 - 10.2022
Industrial Trainee
Oberoi Hotel & Resorts
02.2018 - 08.2018
Bachelor's - Hotel Management
Kukreja Institute of Hotel Management
Sr. Secondary - Indian School Certificate (ISC)
St. Jude School
Secondary - Indian Certificate of Secondary Education (ICSE)
St. Jude School