Summary
Overview
Work History
Education
Skills
Timeline
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Jerome Aniruth

Banglore

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Product Onboarding Specialist

freshworks
Bengaluru
08.2022 - Current
  • Managed the onboarding process for new customers including training and product demonstrations.
  • Assisted with existing customers onto newly released products.
  • Worked closely with other departments including account management and customer success to guarantee smooth product onboarding.
  • Pitched upgrades to the product that aligns with customer requirements

Software Support Analyst

Walmart
Chennai
08.2021 - 07.2022
  • Maintained servers and systems to keep networks fully operational during peak periods
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Network Support Engineer

Sutherland
Chennai
04.2019 - 04.2021
  • Remotely analyzed and diagnosed complex network faults for Symantec end-users, recommending and implementing corrective measures
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Removed malware, ransomware and other threats from laptops and desktop systems.

Technical Support Engineer

Sitel
Chennai
11.2017 - 03.2019
  • Diagnosed network problems involving a combination of hardware, software, power, and communications issues
  • Supported clients in setup and configuration of wireless bridge networks
  • Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.

Education

B.Tech - Motorsports

Hindustan Institute of Technology And Science
Chennai
05.2017

Skills

  • Customer service expert
  • Mac systems
  • Application support
  • Excellent written and oral communication
  • CRM
  • Cross-functional team collaboration
  • Organized and dependable
  • Adapting to new situations
  • Enhancing organizational brand
  • Customer Engagement

Timeline

Product Onboarding Specialist

freshworks
08.2022 - Current

Software Support Analyst

Walmart
08.2021 - 07.2022

Network Support Engineer

Sutherland
04.2019 - 04.2021

Technical Support Engineer

Sitel
11.2017 - 03.2019

B.Tech - Motorsports

Hindustan Institute of Technology And Science

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Jerome Aniruth