Jerome Leene

Executive Mandate: Directed the Global Business Services function, scaling the team from 1 to 10 FTEs to oversee Operational Excellence across Licensing, Legal Ops, and Commercial Support.

Digital Transformation (Salesforce Product Owner): Led the digitalization of support operations as Product Owner for the Salesforce Case Portal; collaborated with SFDC developers to design intake tools and reporting dashboards.

Result: Achieved 65% efficiency gain in SLA adherence and secured 100% data integrity for Risk & Compliance reporting.

Workflow Automation: Orchestrated the rollout of a next-gen License Engine integrated with Omnea and DocuSign; designed end-to-end CLM (Contract Lifecycle Management) workflows.

Result: Reduced manual provisioning touchpoints by 80% through strategic Tech Enablement.

Stakeholder Governance: Established a robust governance framework, acting as the primary liaison between C-Level leadership (CFO/VP) and global division heads to align operational KPIs with business goals.

Change Management: Led the strategic roadmap to transition localized tasks into a centralized India-based GBS hub, optimizing workforce planning and talent management to align with global demand.

• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services