Jerry Abraham
System Administrator
Thiruvananthapuram
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
EXCHANGE ADMINISTRATOR
AFFLUENT GLOBAL SOLUTIONS, CONTRACTED TO DELL TECHNOLOGIES INC.
07.2022 - Current
- Member of the Global Messaging Team at Dell Technologies, tasked to address all issues pertaining to messaging and mailboxes org-wide
- Supported the implementation of Retention policies and educated customers on its importance and usage
- Collaborated with cross-functional teams and experts at Dell Technologies to tailor solutions for end user issues
- Developed and implemented KB articles for training, process standardization, and effective troubleshooting
- Enterprise support environment included over 150000+ users and even more distribution lists, security groups and shared mailboxes
- Led the team to ensure healthy employee mailbox sizes were maintained by compiling KB articles and educating different departments on its importance
- Monitoring and responding to security incidents and breaches using the security and compliance admin centers.
O365 AMBASSADOR
GIGMO SOLUTIONS PVT LTD.
11.2020 - 06.2022
- Part of the O365 Concierge support service for Microsoft assisting organizations with less than 1000 users
- Aided customers in tenant setup, encompassing domain association using the necessary DNS records and ensuring a secure onboarding using DKIM, DMARC and SPF records
- Provided direct support to customers for Office 365 applications, addressing issues, troubleshooting problems, and resolving queries promptly
- Guided users on the effective use of Office 365 tools, features, and functionalities to enhance productivity
- Assisted customers in configuring and managing security features within Office 365, such as multi-factor authentication (MFA), conditional access policies, and encryption settings
- Assisted customers to ensure Office 365 configurations align with regulatory compliance requirements and helped Implement governance policies to control access, data sharing, and other aspects of Office 365 usage
- Extensive experience in assisting customers on the usage of E-discovery, Litigation hold, Audit logs, retention hold, sensitivity labels and account compromised scenarios.
Education
B-Tech in Information Technology - Information Technology
KARUNYA INSTITUTE OF TECHNOLOGY
Coimbatore 2013 - 2020
Skills
Exchange Onlineundefined
Certification
Microsoft Certified - AZ900
Ticketing Tools
- Service now
- Rave
Timeline
EXCHANGE ADMINISTRATOR
AFFLUENT GLOBAL SOLUTIONS, CONTRACTED TO DELL TECHNOLOGIES INC.
07.2022 - Current
O365 AMBASSADOR
GIGMO SOLUTIONS PVT LTD.
11.2020 - 06.2022
B-Tech in Information Technology - Information Technology
KARUNYA INSTITUTE OF TECHNOLOGY
2013 - 2020
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