Jaydip Goswami

Managed Office 365 tenant with over 40,000 user base and implemented best practices for environment.

• Performed system upgrades, patching and renew certificates for exchange server. Provided technical support and troubleshooting for Exchange Online-related issues.
• Planned and implemented migration from Skype Online to Microsoft Teams for more than 35000 users.
• Ensured compliance with company policies by managing message tracking logs, journaling rules, eDiscovery searches, and litigation holds as needed.
• Create SMTP profiles, policy routes, domain sets, SPF, DKIM and DMARC record, inbound & outbound mail routes for authoritative email domains.
• Automated and executed M365 procedures utilizing Windows Power Shell.
• Experience in setting up Mobile device policy and deploying to mobile device connection in integration with Intune.
• Configured mailbox limits, retention policies, and storage settings for optimal resource utilization.
• Reviewed audit logs periodically, ensuring adherence to security best practices and identifying potential areas for improvement.
• Streamlined email flow by implementing proper routing, connectors, and policies.
• Provided end-user support for email-related issues, ensuring timely resolution and user satisfaction.
• Assisted in migration processes from older versions of Exchange to newer platforms for improved functionality.

• Developed and implemented policies and procedures for end-user support.
• Streamlined IT processes for improved productivity and reduced downtime.

• Developed and maintained user documentation to ensure users can quickly access support resources.
• Provided post-implementation support by troubleshooting issues and addressing end-user concerns in timely manner, resulting in increased customer satisfaction levels.