Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

JERWIN FRANK

Operation Manager
Chennai,

Summary

I am an experienced and performance-driven hospitality leader with over 13 years in managing restaurant and bar operations across India and the UAE. As Operations Manager at Filli Café, I efficiently led the pre-opening of six outlets in Chennai and manage daily operations across multiple locations. My strengths include team development, cost control, and enhancing customer satisfaction while ensuring service excellence.

Overview

15
15
years of professional experience
2009
2009
years of post-secondary education
2
2
Languages

Work History

Operations Manager - Food & Beverage

Filli Cafe
08.2025 - Current
  • Led end-to-end pre-opening operations for six new café outlets in Chennai.
  • Oversee daily operations and service excellence across multiple locations.
  • Oversaw quality control processes, maintaining high standards for all products and services.
  • Managed budgets and financial planning, achieving cost savings without compromising on quality.
  • Streamlined logistics and supply chain management, enhancing delivery times.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Restaurant Manager

Filli Cafe
09.2023 - 07.2025
  • Scheduled employees to keep shifts well-staffed.
  • Guaranteed compliance with food safety procedures and quality control guidelines.
  • Interviewed and hired skilled personnel to fill restaurant positions.
  • Managed daily operations of a busy city centre restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
  • Optimised profits by controlling food, beverage and labour costs daily.

Bar Manager

Boats Resto Bar
02.2019 - 02.2022
  • Company Overview: Managed bar operations in a lively restaurant setting known for craft drinks.
  • Scheduled and supervised bar staff, minimising labour costs.
  • Designed and promoted seasonal drink menus to drive sales.
  • Oversaw daily bar operations, compliance, and customer satisfaction.
  • Managed bar operations in a lively restaurant setting known for craft drinks.

Sports Bar Supervisor

Fairmont Hotels G Resorts
10.2011 - 10.2018
  • Company Overview: Supervised bar operations in a luxury hotel setting, ensuring guest satisfaction
  • Managed inventory and drink preparation standards
  • Executed promotional campaigns and created custom event experiences
  • Improved operational efficiency and bar profitability
  • Supervised bar operations in a luxury hotel setting, ensuring guest satisfaction

In-Room Dining Server

Beach Rotana Hotel
11.2010 - 11.2011
  • Company Overview: Provided exceptional in-room dining services in a reputed hotel
  • Delivered personalized in-room dining services to guests
  • Maintained accuracy, professionalism, and service excellence
  • Provided exceptional in-room dining services in a reputed hotel

Education

Diploma in Hotel Management - Hotel Management

Vel's Institute of Hotel Management
Chennai
06-2008

Higher Secondary Certificate -

Madras Matriculation School

Skills

HACCP

Accomplishments

Successful Outlet Launches, Successfully managed the pre-opening and launch of 6 new Filli Café outlets in Chennai, showcasing leadership and operational management.

  • Reduced operational expenses by 30% by streamlining branch operations.

Timeline

Operations Manager - Food & Beverage

Filli Cafe
08.2025 - Current

Restaurant Manager

Filli Cafe
09.2023 - 07.2025

Bar Manager

Boats Resto Bar
02.2019 - 02.2022

Sports Bar Supervisor

Fairmont Hotels G Resorts
10.2011 - 10.2018

In-Room Dining Server

Beach Rotana Hotel
11.2010 - 11.2011

Higher Secondary Certificate -

Madras Matriculation School

Diploma in Hotel Management - Hotel Management

Vel's Institute of Hotel Management

Similar Profiles

CREATE PROFILE
JERWIN FRANKOperation Manager