Jesal Upadhyay
Bhayander East
Summary
Seasoned HR professional with a proven track record at Oracle Financial Services, adept in managing stakeholder relations and proficient in MS Excel. Demonstrates exceptional communication skills and a multilingual ability, ensuring swift resolution of employee queries. Achieved 100% quality checks in compliance-related tasks, showcasing a blend of hard and soft skills.
Overview
15
15
years of professional experience
Work History
HR Co-ordinator
Oracle Financial Services Software Limited
Mumbai
04.2016 - Current
- Handling retirement benefits such as PF, gratuity, and superannuation for the entities below.
- Oracle Financial Services Software Limited (OFSS).
- Oracle Processing Services Limited (OPSL).
- Oracle BPO Services Limited (OBSL)
- Act as a single point of contact for OFSS employees and ex-employees in the Mumbai, Bangalore, Chennai, and Pune locations for any retiral benefits-related queries.
- Managing stakeholders at the PF office for any compliance-related issues, i.e., PF hearings or settlement-related issues, i.e., PF settlements or transfers, etc.
- Regular follow-ups with all the HR coordinators, managers, and directors.
- Prepare and send reports to managers on a regular basis.
- Taking care of secretarial audits, PF inspections as and when held in the office.
- Liaisoning with the LIC office for gratuity and superannuation settlements.
- Expertise in processing death claims
HR Executive
Milann Bhayyani & Co.
08.2015 - 04.2016
- Company Overview: Labor Law Consultants
- Handling the Provident Fund and ESIC.
- Interacting with Multinational Corporations.
- Corresponding with the concerned PF and ESIC offices on behalf of our client.
- Settlement for PF, and pension for resigned employees.
- Administration: Interacting with clients.
- Managing day-to-day administration of the firm.
- Looking after the ticketing and transportation of the organization.
- Managing day-to-day basic bank activities.
Team Associate
Wipro BPO
Mumbai
10.2014 - 07.2015
- Handling passengers' queries and feedback on their flight travel.
- Compensating passengers as per Delta Airlines policy in case of flight delays, cancellations, loss or damage of baggage, behavioral issues, and job knowledge errors on the part of Delta.
Team Member
FIS Global Business Solutions India Pvt Ltd.
Mumbai
01.2010 - 02.2014
- Process - American Express Credit Cards Department Global Dispute Network.
- Handling disputes for all types of cardholders, i.e., (personal, lending, and corporate).
- Handling and resolving disputes between the U.S. Merchants and cardholders.
- Handling disputes for different types of industries, i.e., U.S. (Retail, mail orders, services, car rentals, lodging and dining, travel and transportation, and airlines.)
- Process - US Mortgage (Public Records Documentation Conversion Project)
- Designated as Quality Analyst for the Mumbai and Gurgaon locations, with 100% quality checks to be done on a daily basis.
- Meeting quality standards as per client requirements.
- Prepare and send monthly analysis reports to Service Delivery Leaders, Senior Managers, and Managers.
- Daily reporting to the manager.
- Walking the floor and assisting associates in meeting targets with 100% quality.
- Preparing Daily, Weekly, and Monthly Master Reports.
- Take an active part in arranging picnics, other activities like office decoration, games, etc.
Education
Post Graduate Diploma - Human Resource Management
Narsee Monjee Institute of Management Studies
Mumbai01.2014
Bachelor - Commerce
Nagindas Khandwala College
Mumbai, India01.2009
HSC -
BSGD's College a.k.a Nagindas Khandwala College
Mumbai01.2006
SSC -
Mayekar Convent School
Mumbai01.2004
Skills
- Managing stakeholders
- Liaisoning with the government authorities
- Good communication
- Team building
- Multilingual - English, Hindi, Gujarati, and Marathi
- Resolve employee queries on a priority
- Proficient in drafting emails and letters in MS Outlook and Word
- Proficient in MS Excel
References
Reference will be provided on request.
Hobbies and Interests
- Dancing
- Listening Bollywood Music
- Photography
- Car Driving
- Swimming
Disclaimer
I, Jesal Upadhyay, hereby declare that the above furnished information is authentic to the best of my knowledge.
Father's Name
Kamlesh Upadhyay
Software And Computer Proficiency
Windows 2000, Windows XP, Windows 7, Windows 8, Windows 10, MS Office 98, MS Office 2000, MS Office 2007, MS Office 2010, MS Office 365, Internet Explorer.
Accomplishments
FIS Global Rewards & Recognitions
Certificate of Excellence- Special Achievement Award Jul-Sept 2012
Certificate Of Excellence- 2nd Runner Up Award Jul-Sept 2011
Certificate Of Excellence- 1st Runner Up Award Jan-Mar 2011
Timeline
HR Co-ordinator
Oracle Financial Services Software Limited
04.2016 - Current
HR Executive
Milann Bhayyani & Co.
08.2015 - 04.2016
Team Associate
Wipro BPO
10.2014 - 07.2015
Team Member
FIS Global Business Solutions India Pvt Ltd.
01.2010 - 02.2014
Post Graduate Diploma - Human Resource Management
Narsee Monjee Institute of Management Studies
Bachelor - Commerce
Nagindas Khandwala College
HSC -
BSGD's College a.k.a Nagindas Khandwala College
SSC -
Mayekar Convent School
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