JESIYA SELVANATHAN
Thiruvallur
Summary
Articulate Implementation project manager driven to succeed. Strategic planning and client relationship management expert with background in client management and exceptional people skills.
Overview
6
6
years of professional experience
Work History
Implementation Manager
Tata Consultancy Services, Citi Bank
Chennai
08.2019 - 03.2021
- Acted as implementation manager on behalf of CITI BANK and Client regarding implementation phase, coordinate effort of internal stakeholders who are responsible for project’s completion.
- Led and managed staff of 10 team members engaged in administering complex IT infrastructure
- Documented specialized data and requirements to address business demands
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
- Sped up and simplified application and resource provisioning
Senior Process Executive
Cognizant Technology Services, Cigna
Bangalore
11.2018 - 06.2019
- Filed medical claims made by customers by entering and organizing data and inputting all information into system.
- Determined amount of coverage customer should receive according to procedure done and coverage on account.
- Stayed in constant contact with medical facilities providing service to determine accuracy of claims being made.
- Evaluated emerging technologies to identify opportunities, trends and best practices to strengthen business platform and development practices
Client Care Executive
Standard Chartered Bank
Bangalore
03.2017 - 09.2018
- Managed prospective leads and existing accounts using CRM platform to accurately forecast revenue and nurture long-term business partnerships.
- Championed excellent customer service for every client by responding promptly to requests, inquiries, suggestions, and concerns.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Facilitated inter-departmental escalations to increase customer retention rates.
- Handled 70 calls per day to address customer inquiries and concerns
Junior Officer
HDFC, Atlas Documentary Financial Services
Chennai
07.2015 - 09.2016
- In Risk Intelligence.
- Suspects fraudulent transactions.
- Activated new credit cards.
- Dealt with customer feedback, enquiries, complaints, and refunds.
- Analyzed customer needs and made arrangements adhering to company policies.
- Handled escalated and upset calls, maintained, and updated outbound call reports.
Education
MBA - Human Resources
Institute of Technology Management
Bangalore2019
Bachelor Of Commerce - Accounting And Finance
Women’s Christian College
Chennai2015
Skills
- Agile framework
- Product development
- Requirements analysis
- Active Listening
- MS Office
- Computer Skills
- Organization and Time Management
- Critical Thinking
- Data Management
- Attention to Detail
- Customer Service
- Conflict Resolution
Timeline
Implementation Manager
Tata Consultancy Services, Citi Bank
08.2019 - 03.2021
Senior Process Executive
Cognizant Technology Services, Cigna
11.2018 - 06.2019
Client Care Executive
Standard Chartered Bank
03.2017 - 09.2018
Junior Officer
HDFC, Atlas Documentary Financial Services
07.2015 - 09.2016
MBA - Human Resources
Institute of Technology Management
Bachelor Of Commerce - Accounting And Finance
Women’s Christian College