Jesse Moore
Noblesville,IN
Summary
Dynamic Parts and Service Advisor with a strong work ethic and exceptional customer service skills, honed at Harley Davidson of Indianapolis. Proven track record of exceeding sales targets and enhancing customer satisfaction through effective communication and vehicle assessments. Adept at multitasking and collaborating with teams to ensure seamless service delivery.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of mechanical systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Parts and Service Advisor
Harley Davidson of Indianapolis
09.2024 - 05.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed 30-40 priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Parts Specialist
Dreyer Reinbold BMW
03.2015 - 09.2024
- Issued parts to 25 plus technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with 25 plus service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
Assistant Body Shop Manager
Studebaker Buick Gmc Trucks
11.2014 - 07.2015
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Improved employee performance through regular coaching, training, and performance evaluations.
- Implemented process improvements that led to greater efficiency in repair turnaround times without sacrificing quality standards.
- Over saw 10 plus vehicle repairs. With $100,000 paint inventory management, guaranteeing adequate supplies of parts while minimizing waste and excess stock levels.
- Conducted thorough quality checks on completed repairs before delivery to ensure the highest level of workmanship was achieved consistently.
- Resolved customer complaints promptly, demonstrating empathy and professionalism in all interactions to maintain positive relationships.
Education
Diesel Tech Certification - Diesel Tech
Lincoln College Technology
Indianapolis, IN08-2011
High School Diploma -
Centerville Senior High School
Centerville05-2008
Skills
- Customer service
- Computer skills
- Strong work ethic
- Attention to detail
- Service recommendations
- Team player mentality
- Price quoting
- Service scheduling
- Repairs scheduling
- Team collaboration
- Tech-Savvy
- Mechanical aptitude
- Point-of-sale system
Timeline
Parts and Service Advisor
Harley Davidson of Indianapolis
09.2024 - 05.2025
Parts Specialist
Dreyer Reinbold BMW
03.2015 - 09.2024
Assistant Body Shop Manager
Studebaker Buick Gmc Trucks
11.2014 - 07.2015
Diesel Tech Certification - Diesel Tech
Lincoln College Technology
High School Diploma -
Centerville Senior High School
Similar Profiles
Zachary BlumbergZachary Blumberg
Assistant Sales Manager at High Octane Harley Davidson/Boston HarleyAssistant Sales Manager at High Octane Harley Davidson/Boston Harley
Andrew HegeAndrew Hege
Production Technician at Harley Davidson Vehicle OperationsProduction Technician at Harley Davidson Vehicle Operations
Dalton CherryDalton Cherry
Fit Specialist at Harley Davidson MotorFit Specialist at Harley Davidson Motor
Raymond VartanianRaymond Vartanian
Senior Renewals Manager at Abnormal AISenior Renewals Manager at Abnormal AI
Ashley NewcomeAshley Newcome
Sales Associate at Prime Car WashSales Associate at Prime Car Wash