JEYALAKSHMI P
EXECUTIVE OPERATIONS
Chennai
Summary
To pursue a challenging and growth oriented career in an organization where I can utilize my knowledge and skills for creating value for organization and enhance my professional skills.
Overview
4
4
years of professional experience
Work History
Executive Operations
EMPLOYEE BY QUESS CORP PVT LTD, DESIRED BY AXIS BANK
Chennai
02.2021 - Current
- Having domain knowledge Experienced in MERCHANT ACQURING BUSINESS.
- Excellent working and conceptual knowledge in KYC, Payment hold, Reversal, refund and merchant payment queries.
- Coordinates with Managers for processing swiping machine related request.
- Processing of additional request received from field Executives.
- Logging complaints to solve the customer issues.
- Handling customer mails with different request.
TN Co-Ordinator
MG TECHNO POS IT SERVICES LLP
Chennai
07.2018 - 05.2020
- Co-ordinating with Field Executive on daily basis to get update of their field visit.
- Monthly documentation sign off.
- Updating daily data’s in web portal.
- Making out bound calls on installation, incident, de-installation & audit calls.
- Logging complaint tickets on web portal.
- Inbound calls on incidents.
- Generating dashboard based on incident& installation calls.
Back Office Executive
BEWO TECHNOLOGIES PVT LTD
Chennai
02.2017 - 03.2018
- Co-ordinating with retention team to get a daily updates about store performance.
- Attending calls from the stores and providing solution.
- Tracking the billing performance of all the stores across pan India.
- Managing all the accounts related activities.
- Making calls to the brands to get an appointment.
- Generating various reports to check the store analysis and sales.
Education
BE(CSE) 2012-2016 -
Chennai Institute of Technology
Chennai 04.2001 -
12TH 2010-2012 -
Kshatriya Girls Hr.sec School
Virdhunagar 04.2001 -
10th 2009-2010 -
Sri.R.K.M.SaradhaVidhYalaya Girls Hr.sec School
Chennai 04.2001 -
Skills
EXCELLENT WORK ETHIC
MOTIVATED ATTITUDE
TEAMWORK SKILLS
PROBLEM SOLVING
Timeline
Executive Operations
EMPLOYEE BY QUESS CORP PVT LTD, DESIRED BY AXIS BANK
02.2021 - Current
TN Co-Ordinator
MG TECHNO POS IT SERVICES LLP
07.2018 - 05.2020
Back Office Executive
BEWO TECHNOLOGIES PVT LTD
02.2017 - 03.2018
BE(CSE) 2012-2016 -
Chennai Institute of Technology
04.2001 -
12TH 2010-2012 -
Kshatriya Girls Hr.sec School
04.2001 -
10th 2009-2010 -
Sri.R.K.M.SaradhaVidhYalaya Girls Hr.sec School
04.2001 -