Jeyaprakash U
Madurai
Summary
A Challenging Career, which will provide opportunity for continuous growth and learning with a dynamic organization which values individual contribution. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Client Specialist (SME)
Access healthcare
Chennai
12.2020 - Current
- Conducted outbound calls according to departmental standards, making sure all contact is documented accurately in the system as required by federal regulations.
- Provided technical guidance and training to new staff members regarding claim processing procedures.
- Resolved complex issues associated with denied or underpaid claims through negotiation with payers.
- Identified trends in denials or rejections due to incorrect coding or billing practices by providers.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Performed additional duties as requested by management team.
- Managed workload to meet or exceed productivity and quality standards.
Senior Support Executive
Omega healthcare
01.2020 - 12.2020
- Conducted outbound calls according to departmental standards, making sure all contact is documented accurately in the system as required by federal regulations.
- Identified opportunities to increase collections efficiency and accuracy through process improvements.
- Assisted other AR Callers with inquiries or requests related to their assigned accounts.
- Prepared detailed reports of customer account information for management review.
- Escalated difficult cases requiring additional research or negotiation skills to higher level team members.
- Collaborated with other departments when necessary to resolve issues related to delinquent accounts.
Senior Support Executive
HCL
09.2018 - 12.2019
- Participated in team meetings to discuss best practices for AR calling strategies.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Contacted insurance companies to check status of claim payments.
- Wrote appeal letters to insurance companies for denial of claims.
- Recorded information about status of collection efforts.
Technical Support Team Leader Sales and Service
C3 IT Xperts Pvt Ltd
05.2015 - 06.2018
- Utilized technology such as Smart Boards , Interactive projectors and iPads to enhance classroom lessons.
- Enhanced lessons using Smart Board technology and computers.
- Integrated technology into lessons by utilizing computers, tablets, or smartboard or panels when appropriate.
- Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
- Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
- Assisted with troubleshooting of technical issues related to projectors.
- Provided technical guidance on the use of projector systems to staff members.
- Managed relationships with vendors to ensure timely delivery of parts and supplies as needed.
- Provided advice on how to optimize existing sales channels and develop new ones.
- Coordinated with internal teams to ensure that sales objectives were met in a timely manner.
- Conducted market research analysis to identify potential customers, competitive landscape, and industry trends.
- Assisted in developing pricing strategies to maximize profits while maintaining customer satisfaction levels.
- Performed outreach activities such as calls, emails, or surveys to gather feedback from customers regarding their renewal experience.
- Prepared monthly reports outlining performance metrics related to renewals, cancellations, and upsells and cross-sells.
Project Engineer
Orbit Edu-tech Solution Pvt Ltd
01.2013 - 12.2014
- Developed project plans, coordinated resources and managed the successful completion of engineering projects.
- Designed engineering experiments.
- Generated engineering documentation and oversaw design projects.
- Provided technical guidance, direction and support to project teams throughout all stages of development.
- Provided engineering support to production teams on all aspects of the manufacturing process.
- Provided technical support to engineers and customers.
Education
BE (EEE) -
Christian College of Engineering & Technology
Dindugal06-2012
SSLC -
Keren Matriculation Hr.Sec School
Checkanurani ,Madurai05-2008
HSC -
Keren Matriculation Hr.Sec School
Checkanurani, Madurai05-2006
Skills
- Computers and electronics
- Project Planning
- Operating systems
- Installation Management
- System Engineering
- Team Development
- Problem-Solving
- Multitasking
- Excellent Communication
- Teamwork and Collaboration
- Hardware and Software Repair
- Business Development
- Sales Development
- Product Sales
- Promotional support
- Service-oriented
Personal Information
- Father's Name: A. Uthanathan
- Date of Birth: 05/11/89
- Gender: Male
- Nationality: Indian
Address :138 Ganapathy street,sammaptypuram , Kalavasal ,Madurai 625016.
Languages
- English
- Tamil
Disclaimer
I hereby declare that the above information is correct to the best of my knowledge and belief.
Date:
Sign:
Timeline
Client Specialist (SME)
Access healthcare
12.2020 - Current
Senior Support Executive
Omega healthcare
01.2020 - 12.2020
Senior Support Executive
HCL
09.2018 - 12.2019
Technical Support Team Leader Sales and Service
C3 IT Xperts Pvt Ltd
05.2015 - 06.2018
Project Engineer
Orbit Edu-tech Solution Pvt Ltd
01.2013 - 12.2014
BE (EEE) -
Christian College of Engineering & Technology
SSLC -
Keren Matriculation Hr.Sec School
HSC -
Keren Matriculation Hr.Sec School
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