Prminder Kaur Gurmail Singh Giran
Mumbai
Summary
Client Specialist with 8+ years of experience effectively establishing client relationship in service industry, including BPOs, Airlines, and Insurance sectors. Reliable Customer Service, Subject Matter Expert (SME) dedicated to maintaining positive relationships at work. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proven track record in team management, query resolution, and report production, coupled with a robust knowledge of Excel. Known for friendly and professional demeanor and passion for assisting team member for helping accurately in response time. Personable and dedicated SME with extensive experience in BPO industry. Recognized for quick learning abilities, leadership, and fostering a positive work environment. Apart from work also Pursuing MBA in Marketing from Somaiya Institute of Management, which add has an extensive on-the-job expertise.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Client Specialist (SME)
Access Healthcare Services Pvt. Ltd
Mumbai
2019.01 - Current
- Spearhead the creation and maintenance of daily and monthly production reports
- Manage team queries, work on client escalations aiding in achieving individual performance targets
- Conduct training for new joiners and audit their work to ensure high quality
- Act as interim team leader, demonstrating flexibility in working hours and weekend shifts to support business needs.
Client Partner
Medi-Serve Pvt. Ltd
Mumbai
2018.09 - 2018.12
- Responsibilities included verifying demographics with provider offices and updating patient database also helps them to process their claims.
BPO Associate
TCS E-Serve
Mumbai
2012.05 - 2014.02
- Engaged in loss mitigation processes and underwriting, helping to determine foreclosure avoidance options for borrowers.
Customer Service Associate
WNS Global Services
Mumbai
2010.01 - 2011.05
- Managed updates for a US-based airline, overseeing the performance of ticketing agencies
- Handled agency defaults on payments, coordinating with external collection agencies as necessary.
Customer Service Associate
Spice BPO Services
Mumbai
2009.06 - 2009.09
- Addressed passenger queries and managed flight manifests for cancellations, schedule changes and delays.
Education
MBA - Marketing
Somaiya Institute of Management
Mumbai01.2024
Bachelors -
G.N. Khalsa College
Mumbai01.2009
Schooling -
Holy Cross High School
Mumbai01.2004
Skills
- Customer Service
- Data Entry
- Goal Setting
- Report creation
- Professionalism
- Client Servicing
- Problem-solving abilities
- Effective Communication
Certification
- Digital Marketing, 2024
- International Airlines and Travel Management, I.I.T.C Mumbai, 2009
- Computerized Reservation System - GALILEO, 2009
Accomplishments
- Recognized multiple times as 'Best Employee of the Month' and as a 'Star Performer' at Access Healthcare, reflecting her dedication and effectiveness in her roles.
- Participated in various activities in college which include, Participation in business quizzes reflects a student’s acumen in their field of study, such as business management.
- Leading the college sports team as a captain. Achievements in this area might involve winning medals or trophies in competitions such as Leadership roles in organizing Cultural events and also to be a part of the event in various forms like Drama / Fashion.
- Voluntary in the Corporate Social Responsibility (CSR) committee in college undertake initiatives that benefit the community and enhance the social value of their institution.
Personal Information
- Passport Number: Holding a valid passport
- Date of Birth: 09/10/86
- Nationality: Indian
- Marital Status: Separated
Languages
- English
- Hindi
- Marathi
- Punjabi
Timeline
Client Specialist (SME)
Access Healthcare Services Pvt. Ltd
2019.01 - Current
Client Partner
Medi-Serve Pvt. Ltd
2018.09 - 2018.12
BPO Associate
TCS E-Serve
2012.05 - 2014.02
Customer Service Associate
WNS Global Services
2010.01 - 2011.05
Customer Service Associate
Spice BPO Services
2009.06 - 2009.09
MBA - Marketing
Somaiya Institute of Management
Bachelors -
G.N. Khalsa College
Schooling -
Holy Cross High School
- Digital Marketing, 2024
- International Airlines and Travel Management, I.I.T.C Mumbai, 2009
- Computerized Reservation System - GALILEO, 2009
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