
Results-driven management professional with 9+ experience proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement,drives measurable business growth. Known for adaptability and consistently meeting changing organizational needs.
Citrix
BMC Remedy
HPSM
Putty
Secure CRT
Linux command line
TCP/IP troubleshooting
ITIL certification
Incident management
Major incident management
SLA management
Root cause analysis
Escalation management
Network fault correlation
Shift handover management
NOC reporting
Network operations support
Fault management
Alarm monitoring
Service restoration
Change management
Capacity planning
Service level reporting
Vendor escalation
Change advisory board
Exemplary performance in Q2 2022-23 Rockstar award for dedication given for the consolidation activities in less time in NOC Operation Vodafone Idea Limited
I here by declare that the details above are true to the best of my knowledge and belief