Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Jhanvi Mehta

Gandhinagar

Summary

I am an avid writer and and a blogger having keen interest in versatile fields. Expertise in research, content and technical writing and delivery.


I would like to join work with your esteemed organization to seek the eligible position. to work in an organization with professionalism, dedication and earnestness so there is a synergy between an organization and my objectives confirming my competencies and abilities for the growth of the organization.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sr. Technical Writer

Knovos India Pvt Ltd
02.2020 - Current
  • User Documentation: Crafted user guides, online help for app users, created simplified tooltips, error and validation messages ensuring user success with complex technical products.
  • Release Notes: Authored comprehensive release notes, detailing new features and modifications for each product cycle.
  • Boosts Team Morale: Provided peer review and guidance to colleagues, fostering consistent quality and high standards across all documentation.
  • Maintained Cutting Edge Skills: Proactively researched and implemented best practices in technical writing, keeping documentation user friendly and industry aligned.
  • Seamless Collaboration: Collaborated with engineers, product managers, and stakeholders to gather information, clarify concepts and deliver impactful documentation.
  • Implemented Info-graphics: Created scripts, GIF's and Reels using Camtasia and DeScript.

Content Writer

Innovana Techlabs Ltd
06.2019 - 02.2020
  • Crafted Compelling Blog Posts and Guest Posts: Wrote clear, concise and SEO friendly blog posts for Parental Control Apps, Horoscope, IT topics etc. , leveraging information extraction skills to translate complex concepts into easily digestible content.
  • Maximized User Impact: Identified key information needs from user data and trends and informing content strategy to address pain points and enhance product understanding.
  • Effective Collaboration: Worked closely with Subject Matter Experts and internal teams to gather insights, translate knowledge and deliver valuable content.

Assistant Manager

HDFC BANK Ltd.-INDIA
01.2016 - 09.2018
  • Managed Working Capital Loan Disbursement: Ensured timely and accurate loan disbursements by meticulously reviewing and processing loan documents, adhering to all bank policies and regulations.
  • Credit Approval Memo (CAM) Updation: Updating CAM in the system through journal entries for smooth transition of the disbursement.
  • Delivered Exceptional Customer Service: Provided end to end customer service to loan applicants by handing over their original documents back once the loan is paid.
  • Maintained High Standards: Championed accuracy and efficiency in all loan processing activities , contributing to a smooth and error free loan disbursement process.
  • Effective Team Work: Collaborated effectively with colleagues in credit operation, customer service and sales to achieve departmental goals and deliver a superior customer experience.

BPS Analyst

Tata Consultancy Services
09.2014 - 11.2015
  • Process Optimization Expert: Worked with Nielsen client, Analyzed and documented business process, identifying improvement opportunities to enhance efficiency and streamline workflows.
  • Quality Deliverables: Implemented and maintained quality control measures. ensuring accuracy and adherence to established protocols in all businesses.
  • Adaptable and Agile: Responded effectively to changing business needs, demonstrating flexibility and a willingness to learn new processes and technologies.
  • Team Player: Seamless collaboration with internal and external clients to deliver impactful solutions and achieve project goals.

Education

MBA - Finance

Gujarat Technological University
Rajkot, India

Skills

    Software Skills:

  • Camtasia
  • Confluence

    • Key Skills:

  • Investigative research
  • Rapport building
  • Persuasive writing
  • Editing
  • Interviewing skill
  • Documentation skill (SDLC)

Certification

Tech Writer's Tribe Conference Participation Certificate held at Ahmedabad as on 17/02/2024.


Timeline

Sr. Technical Writer

Knovos India Pvt Ltd
02.2020 - Current

Content Writer

Innovana Techlabs Ltd
06.2019 - 02.2020

Assistant Manager

HDFC BANK Ltd.-INDIA
01.2016 - 09.2018

BPS Analyst

Tata Consultancy Services
09.2014 - 11.2015

MBA - Finance

Gujarat Technological University

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