Hi, I’m
JHARNA SAWLANI
Deputy Branch Manager
Kanpur
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
9
years of professional experience
1
Language
Work History
IndusInd Bank Ltd
Relationship officer
01.2015 - 01.2016
Job overview
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Promoted a positive work environment through open communication, fostering collaboration among team members.
- Improved client onboarding experience by streamlining documentation processes and setting clear expectations from the outset.
ICICI Bank Ltd.
Deputy Branch Manager
10.2022 - Current
Job overview
- Ensure smooth functioning of the branch and follow banking norms
- Responsible for monitoring business, compliance and operations
- Responsible for taking decisions that are cost effective and generate revenue
- Monitor the branch sales targets and strategize to acquire new accounts and expand existing accounts by offering various financial products and services to the customer.
- Ensured strict adherence to all regulatory requirements through consistent enforcement of policies and procedures across the branch team members.
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Coordinated with other departments to resolve customer complaints promptly, enhancing overall client experience.
- Increased customer satisfaction with personalized service strategies and superior problem-solving skills.
HDFC Bank Pvt.Ltd.
Personal Banker
01.2016 - 09.2022
Job overview
- Handling customers queries, NEFT, RTGS, and looking after the Operations
- To achieve branch targets i.e
- Saving bank accounts, current accounts, Life insurance, PPF accounts, Increment in CASA float balances, GL size
- Handling And Managing branch operations and compliance(i.e
- Cash Management, Vouchers check, Mandatory Notice, Daily Reports checking, SQL checking, deliverable management, i-kits handling.) Ensure compliance with the above policies on an ongoing basis & reporting any suspicious transaction immediately to senior authorities
- Complete awareness of all policies related to Operational Risk, Sales Processes & complying with same
- Achieving sales targets from operations team with the motto of sales through service i.e Life insurance, NTB,s NFs.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
Education
Kanpur Institute of TechnologyKanpur
Masters in Computer Application from Computer And Information Sciences
04.2001
Dr.Brijendra Swarup CollegeKanpur, India
Bachelor of Science from Physics
04.2001
Skills
Creativity and Innovation
undefinedAccomplishments
1.Got Star Award from Cluster Head in August 2018 for qualifying the contest of Life Insurance.
2.Awarded with Certificate of Excellence in 2021 Cluster Head
3.Achieved Branch MOP every month in terms of Life Insurance,CASA Float,Savings Account.
4.Helped to achieve the team member to get qualified for the MDRT contest of 13 lakhs in Dec`21.
Timeline
Deputy Branch Manager
ICICI Bank Ltd.
10.2022 - Current
Personal Banker
HDFC Bank Pvt.Ltd.
01.2016 - 09.2022
Relationship officer
IndusInd Bank Ltd
01.2015 - 01.2016
Kanpur Institute of Technology
Masters in Computer Application from Computer And Information Sciences
04.2001
Dr.Brijendra Swarup College
Bachelor of Science from Physics
04.2001
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