Summary
Overview
Work History
Education
Skills
Accomplishments
Project Works Completed
Confirmation
Personal Information
Languages
Positives
Personality Traits
Languages
Timeline
Generic
Jibin Jose

Jibin Jose

Bangalore

Summary

Dynamic professional with extensive experience at Accenture Services Pvt. Ltd., excelling in regulatory compliance and team leadership. Proven track record in enhancing workflows and training staff, driving efficiency and quality. Adept at problem-solving and effective communication, consistently achieving project goals and fostering collaboration within teams.

Overview

13
13
years of professional experience

Work History

SME and Acting Team Lead

Accenture Services Pvt. Ltd.
Bangalore
01.2022 - Current
  • In 2021, I moved to a different project with Google and served as an SME, and I am currently handling a team as an Acting Team Lead.
  • Conducted investigations into suspicious financial activities to ensure regulatory compliance.
  • Led team in monitoring compliance with regulatory standards, ensuring adherence to company policies.
  • Evaluated team workflows and made recommendations for enhancements to drive efficiency.
  • Maintained documentation of team processes and best practices to ensure consistency and quality.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Delegated tasks appropriately according to individual skill sets.
  • Identified opportunities for process improvements, implementing changes when required.
  • Set specific goals for projects to measure progress and evaluate end results. As a subject matter expert, I assisted the supervisor with 3x3 charts and quality reports.
  • Facilitated daily team meetings to gather status updates from members.

Sr. Analyst

Accenture Services Pvt. Ltd.
Bangalore
02.2016 - 12.2021
  • Maintained comprehensive knowledge base on industry trends and best practices.
  • Drafted detailed documents outlining processes, procedures, and best practices.
  • Developed training materials tailored for end users.
  • Acquired expertise in core claims, host claims, and claim expansions through project NEPTUNE.
  • Analyzed medical histories and prior insurance claims for client approvals at ANTHEM.

Sr. Customer Service Executive

Ve-LAN Info Services Pvt. Ltd.
Coimbatore
08.2013 - 11.2015
  • Analyzing & approving the Loan Processing of US citizens based on their credit scores.
  • Mentoring the Jr. CSE in their product knowledge and vocabulary.

Customer Service Executive

Ve-LAN Info Services Pvt. Ltd.
Coimbatore
06.2013 - 07.2014
  • Checking &reporting credit scores to Sr. CSE of US citizens for their Loan Processing

Education

M.Sc - Software Systems

Sri Krishna College of Arts & Science
Coimbatore
01.2013

XII -

Sri Visweswara Vidyalaya Matriculation Higher Secondary School
Coimbatore, Tamil Nadu
01.2008

X -

Carmel Garden Matriculation Higher Secondary School
Coimbatore
01.2006

Skills

  • Regulatory compliance
  • Process documentation
  • Team leadership
  • Workflow evaluation
  • Training development
  • Compliance auditing
  • Customer relationship management
  • Risk assessment
  • Problem solving
  • Goal setting
  • Effective communication
  • Task delegation
  • Training and mentoring
  • Team building
  • Teamwork and collaboration

Accomplishments

• Awarded for 'Accenture Top Talent Award - 2019 and 2025'
• Received 'Best Performance Award' for quality assurance.
• Received appreciation from M&Q for excellence.

Project Works Completed

  • Stock maintenance system, This project was done at 'UNITED HYDRAULICS'. My project customized the stock orders of the company through a maintenance management system.
  • Product on deals, This project was done at 'IDEAZ GLOBAL'. It's a mobile application for viewing the current deals and offers. Orders can be placed through product on deals and the payment can be made using this application.

Confirmation

I, Jibin Jose, do hereby confirm that the information given above is true to the best of my knowledge.

Personal Information

Date of Birth: 11/12/89

Languages

  • English
  • Malayalam
  • Tamil
  • Hindi
  • Kannada

Positives

  • Product Knowledge
  • Problem Solving
  • Telephonic Etiquette
  • Analyzing Information

Personality Traits

  • Authoritative leadership skills with strong ability to manage and motivate staff.
  • Exceptional verbal and written communication skills.
  • Effective time management, planning and organizational skills.

Languages

English
Proficient (C2)
C2
Tamil
Native
Native
Malayalam
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1

Timeline

SME and Acting Team Lead

Accenture Services Pvt. Ltd.
01.2022 - Current

Sr. Analyst

Accenture Services Pvt. Ltd.
02.2016 - 12.2021

Sr. Customer Service Executive

Ve-LAN Info Services Pvt. Ltd.
08.2013 - 11.2015

Customer Service Executive

Ve-LAN Info Services Pvt. Ltd.
06.2013 - 07.2014

M.Sc - Software Systems

Sri Krishna College of Arts & Science

XII -

Sri Visweswara Vidyalaya Matriculation Higher Secondary School

X -

Carmel Garden Matriculation Higher Secondary School
Jibin Jose