Hi, I’m
Jidhin Sankar
Technical Support Engineer
Thrissur,Kerala
Summary
Flexible Technical Support Engineer with 3.8 years of experience helping clients maintain smooth operations. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
4
years of professional experience
4
years of post-secondary education
2
Certificates
Work History
BETSOLbangalore
Technical Support Engineer
07.2022 - Current
Job overview
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Good troubleshooting skills on ESXi, Virtual Machines, VSphere and Windows (2016,2022) related issues.
- Configuring and maintaining virtual machines, virtual networks, and load balancers
- Establish Azure services to meet the needs of the organization
- Troubleshooting ESX issues related to storage, network, and performance issues
- Creating disaster recovery plans and procedures for responding to major outages or natural disasters affecting the data center
- Manage Azure subscriptions and profiles.
GENPACT INDIAHYDERABAD, Telengana
Process Associate
2020.02 - 2022.06 (2 education.years_Label & 4 education.months_Label)
Job overview
- Providing support to end users on a variety of issues. Identifying, researching, and resolving the technical problems.
- Responding to telephone calls, email and personnel requests for technical support.
- Troubleshooting problems across both Windows and Mac operating system and applications.
- Documenting, tracking and monitoring the problem to ensure a timely resolution.
- Relying on instructions and pre-established guidelines to perform the functions of the job.
- Assure technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Resolving technical problems with Local Area Networks (LAN), Wide area Networks (WAN), and other systems. - Recorded, tracked, and documented the service desk request problem-solving process through to final.
Education
GANESH COLLEGE OF ENGINEERING SALEM
MECHANICAL ENGINEERING
09.2011 - 09.2015
Skills
Performance Optimization
Problem-solving and analytical aptitude
Technical issues analysis
Application support
Software installation
Hardware/Software Maintenance
System administration
Certification
Azure administrator associate
Timeline
VMware Certified Associate (VCA)
11-2023
Azure administrator associate
11-2022
Technical Support Engineer
BETSOL
07.2022 - Current
Process Associate
GENPACT INDIA
2020.02 - 2022.06 (2 education.years_Label & 4 education.months_Label)
GANESH COLLEGE OF ENGINEERING
MECHANICAL ENGINEERING
09.2011 - 09.2015
Accomplishments
- Has been honoured with "BETSOL SPOT AWARD" for best perfomance twice in an year
- Recognized as Bets performer for 3 times by closing 1000 tickets in a month in GENPACT .