Jigar Koriya
Ahmedabad
Summary
At Ans Pvt. Ltd., I spearheaded desktop support initiatives, significantly enhancing client & customer satisfaction through innovative feedback systems and standardizing equipment configurations. My mentorship in advanced troubleshooting and expertise in Operating System Support and Help Desk Management underscore my ability to elevate end-user experiences and streamline support services. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful Overall 4+ year experience in IT Support & Web Research.
Overview
2
2
years of professional experience
Work History
Desktop Support Manager
Ans Pvt. Ltd.
Rajkot
04.2022 - Current
- Mentored junior staff members in advanced troubleshooting methods and industry best practices for desktop support management.
- Improved customer satisfaction ratings by implementing robust feedback systems and addressing concerns promptly.
- Led successful efforts to standardize equipment configurations across the organization, resulting in reduced maintenance costs and improved consistency in user experiences.
- Enhanced end-users experience by providing timely and effective desktop support services.
Education
BCA - Computer Science
JKM BCA COLLAGE
Junagadh, IndiaSkills
- Operating System Support
- Active Directory Management
- Data Backup and Recovery
- Endpoint Security
- Remote Desktop Support
- Help Desk Management
- Software Support
- System Configuration
Timeline
Desktop Support Manager
Ans Pvt. Ltd.
04.2022 - Current
BCA - Computer Science
JKM BCA COLLAGE