Jigar Suthar
Vadodara, Gujarat
Summary
Team Leader specializing in quality assurance initiatives and effective issue resolution. Demonstrates strong interpersonal communication skills and excels in project management, personnel training, and production scheduling. Recognized for fostering a high-performance work environment through exemplary work ethic and commitment to punctuality. Aims to leverage leadership abilities to drive operational excellence and team development.
Overview
9
9
years of professional experience
Work History
Team Leader (Application Support Analyst)
Patel Processing Pvt. Ltd.
Vadodara, Gujarat
12.2018 - Current
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Identified needs of customers promptly and efficiently.
- Worked closely with human resources to support employee management and organizational planning.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Maintained a positive work environment that promoted collaboration between team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Configured web servers, databases, and other components necessary for running applications.
- Installed upgrades and security patches for existing applications as needed.
Sr. Data Analyst
Priya Sharma Software Pvt. Ltd.
Vadodara, Gujarat
08.2016 - 12.2018
- Analyzed and tracked data to prepare forecasts and identify trends.
- Collected, tracked, and evaluated current business and market trend data.
- Provided technical support for existing reports, dashboards, or other tools.
- Trained junior analysts on best practices in data mining and visualization tools.
- Created and designed business intelligence databases, spreadsheets, or outputs.
Education
Bachelor of Engineering Technology - Information Technology
Sigma Institute of Technology
Vadodara, Gujarat06-2016
Skills
- Documentation and reporting
- Project management
- Client communication
- Leadership
- Teamwork and collaboration
- Technical support
- Database maintenance
- Data analysis
- Microsoft Power BI
- Business management
- Data modeling
- MS Excel
- Python Programming
- SQL databases
- Software development life cycle (SDLC)
- ETL processes
- Technical writing
- Data collection management
- Software testing life cycle (STLC)
- Product development
- SQL
- Product requirements analysis
- Agile methodology
- Mobile application testing
- Manual testing aptitude
- Version control systems
Languages
Gujarati
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Timeline
Team Leader (Application Support Analyst)
Patel Processing Pvt. Ltd.
12.2018 - Current
Sr. Data Analyst
Priya Sharma Software Pvt. Ltd.
08.2016 - 12.2018
Bachelor of Engineering Technology - Information Technology
Sigma Institute of Technology
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