Jigar Gohel
Ahmedabad
Summary
Driven by a passion for IT excellence, I leveraged my expertise in hardware troubleshooting and technical troubleshooting at INDIA SYSTEM to enhance system efficiency and user satisfaction. My proactive approach to IT asset management and commitment to continuous improvement have significantly reduced downtime, showcasing my ability to innovate and lead in fast-paced environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
IT Administrator
INDIA SYSTEM
02.2022 - Current
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Achieved faster network connectivity by installing high-performance routers, switches, and access points.
- Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
IT Executive
Threpsi Solutions Pvt.Ltd.(PharmEasy)
08.2021 - 02.2022
- Managed life cycle replacement of hardware and software.
- Provided technical support in both on-site and telephone consultations.
- Monitored ongoing technical compliance with applicable laws and regulations.
- Identified and corrected system faults to minimize operational system downtime.
- Maintained service schedule for software and hardware.
- Performed scheduled service work, installations, testing and repairs.
- Managed and monitored installed systems for highest level of availability.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Managed inventory of IT equipment, ensuring timely replacement or repair of faulty devices to minimize disruption to business operations.
- Installed new hardware and software, patched systems, and configured settings.
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
Sr. Network Engineer
Isourse Technologies Pvt.Ltd.(Grofers Ind.Pvt.Ltd)
04.2017 - 08.2021
- Managed purchasing and installation of networking equipment such as core routers and switches.
- Managed vendor relationships for hardware procurement, software upgrades, and technical support services to ensure optimal resource utilization.
- Monitored network activities to quickly detect and resolve operational and security issues.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Maintained company servers, computers, printers, cables and other equipment.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality.
- Protected company assets and users with effective firewall solutions and strict security protocols.
Network Engineer
Silver Oak Group Of Institute
08.2016 - 04.2017
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Installed patches and performed backups, system builds and image updates.
- Troubleshot hardware and software to determine and rectify network problems.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Streamlined desktop support processes by implementing efficient ticketing system and prioritizing tasks.
- Maintained security measures for company computers by promptly installing patches, updates, and performing regular audits.
- Enhanced user experience with proactive maintenance of hardware and software components.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Video Conference Engineer (Network Support)
Netcom Online Solution Pvt.Ltd.
06.2014 - 12.2014
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Used ticketing systems to manage and process support actions and requests.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
Apprenticeship Trainee
Ajanta Manufacturing Ltd.
07.2013 - 06.2014
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
Education
B.Tech - Electronics & Communication Engineering
Dungarpur College of Engineering And Technology
Dungarpur,Rajasthan,India07.2013
Diploma - Electronics & Communication Engineering
Atmiya College of Engg. & Tech.For Diploma Studies
Rajkot, Gujarat, India08.2010
Skills
- Remote Support
- Software Installation
- Hardware troubleshooting
- IT Asset Management
- IT Infrastructure
- Technical Troubleshooting
- Hardware Installation
- PC diagnostics
- System updates
- CCTV Monitoring
- CCTV maintenance
- Printer Support
- Network Troubleshooting
Languages
Gujarati
Hindi
English
Timeline
IT Administrator
INDIA SYSTEM
02.2022 - Current
IT Executive
Threpsi Solutions Pvt.Ltd.(PharmEasy)
08.2021 - 02.2022
Sr. Network Engineer
Isourse Technologies Pvt.Ltd.(Grofers Ind.Pvt.Ltd)
04.2017 - 08.2021
Network Engineer
Silver Oak Group Of Institute
08.2016 - 04.2017
Video Conference Engineer (Network Support)
Netcom Online Solution Pvt.Ltd.
06.2014 - 12.2014
Apprenticeship Trainee
Ajanta Manufacturing Ltd.
07.2013 - 06.2014
B.Tech - Electronics & Communication Engineering
Dungarpur College of Engineering And Technology
Diploma - Electronics & Communication Engineering
Atmiya College of Engg. & Tech.For Diploma Studies
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