Summary
Overview
Work History
Education
Skills
Disclaimer
Hobbies and Interests
Personal Information
Timeline
Generic

Jignesh Chauhan

Ahmedabad

Summary

Dynamic operations leader with extensive experience at Shadowfax Technology Limited, excelling in team management and inventory oversight. Proven track record in enhancing last-mile delivery efficiency and optimizing performance metrics. Skilled in advanced Excel and fostering a positive team environment, driving operational success and achieving significant improvements in service delivery.

Overview

8
8
years of professional experience

Work History

Sub Zonal Manager (Senior Lead)

Shadowfax Technology Limited
Ahmedabad
02.2025 - Current
  • Managing Ahmedabad FMRTS Hubs.
  • Managing Ahmedabad FMRTS metrics.
  • Daily review performance metrics, Ahmedabad HUBS.
  • Managing rider hiring, onboarding, and offboarding.
  • Branch expansion as per load volume of FMRTS.
  • Managing a team of 40 to 50 people.
  • Vendors are hiring for onboarding riders and manpower.
  • Fleet Management

Hub InCharge

Instakart Services Private Limited (Flip kart)
Ahmedabad
09.2023 - 01.2025
  • To work as a Hub In-Charge at Flipkart.
  • Handling a 50 to 60 manpower.
  • Taking care of metrics in operation.
  • To handle last-mile B2C operations and first-mile operations.
  • To handle last-mile grocery operations (stack merge process).
  • Managing an inventory of micro-DC shipments.
  • Managing CPS (Cost per Shipment) as per company norms.
  • Managing HIH vendors for the last operation and first-mile operation onboarding and offboarding.
  • Receive inbound calls from customers and respond to their queries, complaints, and requests.
  • Managing a rating experience and feedback.
  • Hiring Van Delivery boys and EV vehicle for operation.
  • Managing a loss prevention.

Team Leader

Delhivery Limited
07.2019 - 09.2023
  • To work as a Team Leader by handling a team of 50 people.
  • To handle last-mile operations and first-mile operations.
  • Receive inbound calls from customers and respond to their queries, complaints, and requests.
  • Handling the daily operation metrics.
  • Maintaining inventory as an asset.
  • Maintaining the daily MIS.
  • Delivery in-charge and trans-shipment in-charge.
  • PDD (Promise Date Delivery) delivery of shipments.
  • Delivery planning and execution with any failure.
  • Appointment delivery.
  • Maintain a clean POD (proof of delivery).
  • Outstanding management.
  • Ensure the placement of the delivery vehicle.
  • Coordinating with business partners and vendors.
  • Outbound, inbound planning, and execution.
  • Route planning.
  • Hiring business partners for last-mile and first-mile operations.
  • Managing CPK (Cost per KG) as per company norms.
  • Appreciation Received: Certificate as a Team Captain and Special Resilience Award.

Senior Executive

Rivigo Services Pvt Ltd
09.2017 - 07.2019
  • To work as a Senior Executive by handling a team.
  • Assist and help the supervisor maintain the floor of operations.
  • To handle the morning shift, last-mile operation, and feeder carting vehicle in charge.
  • Providing data to the team and following up with them to get the closures done within the TAT.
  • Maintaining the daily MIS.
  • Placement of line haul and feeders.
  • Dispatch planning of consignments.
  • Appreciation: We received the Wow Award in Rivigo by Mahindra Logistics.

Education

B.com -

Gujarat University
Gujarat, India
01.2018

HSC -

Gujarat, India
01.2013

SSC -

Gujarat, India
01.2011

Skills

  • Advanced Excel
  • MS Office
  • SC operations
  • Build a team
  • Positive attitude
  • Shift roster
  • Team handling
  • Scorecard evaluation
  • Shop floor and layout management
  • Floor layout management system
  • Monitoring QA/QC audit
  • Last mile B2B/B2C operation
  • First Mile B2B/B2C operation
  • Inventory management (micro-DC)
  • Grocery last-mile operation
  • Warehouse management

Disclaimer

I Jignesh Chauhan hereby Confirmed that all the Details Furnished above are true and correct to the best of my Knowledge.

Hobbies and Interests

  • Listening music
  • Playing Cricket
  • Playing football
  • Playing volleyball

Personal Information

  • Father's Name: Late Shri Rajkumar Chauhan
  • Date of Birth: 12/25/95

Timeline

Sub Zonal Manager (Senior Lead)

Shadowfax Technology Limited
02.2025 - Current

Hub InCharge

Instakart Services Private Limited (Flip kart)
09.2023 - 01.2025

Team Leader

Delhivery Limited
07.2019 - 09.2023

Senior Executive

Rivigo Services Pvt Ltd
09.2017 - 07.2019

B.com -

Gujarat University

HSC -

SSC -

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Jignesh Chauhan