Jignesh Chauhan
Ahmedabad
Summary
Dynamic operations leader with extensive experience at Shadowfax Technology Limited, excelling in team management and inventory oversight. Proven track record in enhancing last-mile delivery efficiency and optimizing performance metrics. Skilled in advanced Excel and fostering a positive team environment, driving operational success and achieving significant improvements in service delivery.
Overview
8
8
years of professional experience
Work History
Sub Zonal Manager (Senior Lead)
Shadowfax Technology Limited
Ahmedabad
02.2025 - Current
- Managing Ahmedabad FMRTS Hubs.
- Managing Ahmedabad FMRTS metrics.
- Daily review performance metrics, Ahmedabad HUBS.
- Managing rider hiring, onboarding, and offboarding.
- Branch expansion as per load volume of FMRTS.
- Managing a team of 40 to 50 people.
- Vendors are hiring for onboarding riders and manpower.
- Fleet Management
Hub InCharge
Instakart Services Private Limited (Flip kart)
Ahmedabad
09.2023 - 01.2025
- To work as a Hub In-Charge at Flipkart.
- Handling a 50 to 60 manpower.
- Taking care of metrics in operation.
- To handle last-mile B2C operations and first-mile operations.
- To handle last-mile grocery operations (stack merge process).
- Managing an inventory of micro-DC shipments.
- Managing CPS (Cost per Shipment) as per company norms.
- Managing HIH vendors for the last operation and first-mile operation onboarding and offboarding.
- Receive inbound calls from customers and respond to their queries, complaints, and requests.
- Managing a rating experience and feedback.
- Hiring Van Delivery boys and EV vehicle for operation.
- Managing a loss prevention.
Team Leader
Delhivery Limited
07.2019 - 09.2023
- To work as a Team Leader by handling a team of 50 people.
- To handle last-mile operations and first-mile operations.
- Receive inbound calls from customers and respond to their queries, complaints, and requests.
- Handling the daily operation metrics.
- Maintaining inventory as an asset.
- Maintaining the daily MIS.
- Delivery in-charge and trans-shipment in-charge.
- PDD (Promise Date Delivery) delivery of shipments.
- Delivery planning and execution with any failure.
- Appointment delivery.
- Maintain a clean POD (proof of delivery).
- Outstanding management.
- Ensure the placement of the delivery vehicle.
- Coordinating with business partners and vendors.
- Outbound, inbound planning, and execution.
- Route planning.
- Hiring business partners for last-mile and first-mile operations.
- Managing CPK (Cost per KG) as per company norms.
- Appreciation Received: Certificate as a Team Captain and Special Resilience Award.
Senior Executive
Rivigo Services Pvt Ltd
09.2017 - 07.2019
- To work as a Senior Executive by handling a team.
- Assist and help the supervisor maintain the floor of operations.
- To handle the morning shift, last-mile operation, and feeder carting vehicle in charge.
- Providing data to the team and following up with them to get the closures done within the TAT.
- Maintaining the daily MIS.
- Placement of line haul and feeders.
- Dispatch planning of consignments.
- Appreciation: We received the Wow Award in Rivigo by Mahindra Logistics.
Education
B.com -
Gujarat University
Gujarat, India01.2018
HSC -
Gujarat, India01.2013
SSC -
Gujarat, India01.2011
Skills
- Advanced Excel
- MS Office
- SC operations
- Build a team
- Positive attitude
- Shift roster
- Team handling
- Scorecard evaluation
- Shop floor and layout management
- Floor layout management system
- Monitoring QA/QC audit
- Last mile B2B/B2C operation
- First Mile B2B/B2C operation
- Inventory management (micro-DC)
- Grocery last-mile operation
- Warehouse management
Disclaimer
I Jignesh Chauhan hereby Confirmed that all the Details Furnished above are true and correct to the best of my Knowledge.
Hobbies and Interests
- Listening music
- Playing Cricket
- Playing football
- Playing volleyball
Personal Information
- Father's Name: Late Shri Rajkumar Chauhan
- Date of Birth: 12/25/95
Timeline
Sub Zonal Manager (Senior Lead)
Shadowfax Technology Limited
02.2025 - Current
Hub InCharge
Instakart Services Private Limited (Flip kart)
09.2023 - 01.2025
Team Leader
Delhivery Limited
07.2019 - 09.2023
Senior Executive
Rivigo Services Pvt Ltd
09.2017 - 07.2019
B.com -
Gujarat University