Jignesh Chauhan
Summary
Results-driven professional with extensive experience in back-office operations, technical support, and business intelligence. Specialises in data analysis, financial reporting, and developing MIS dashboards using advanced Excel functions. Expertise in procurement, price negotiation, and managing social media marketing. Focus on streamlining administrative processes and enhancing customer engagement to align sales strategies with operational goals.
Overview
17
17
years of professional experience
Work History
Back Office Executive
Canon
Vadodara, Gujarat
02.2026 - 06.2026
- Generated proforma invoices to ensure accurate billing and streamline payment processes
- Conducted daily follow-ups on payments and collections
- Prepared and managed online quotations to facilitate customer purchasing decisions
- Product price negotiation with vendor & Customer
- Managed social media inquiries through Indiamart and WhatsApp to enhance customer engagement and support
- Provided general back office administrative support.
Back Office Executive
HDINFOSYS
Vadodara, Gujarat
02.2025 - 02.2026
- Created detailed financial reports for senior management, facilitating informed decision-making.
- Analyzed large amounts of data using advanced spreadsheet functions such as pivot tables and VLOOKUPs.
- Developed expertise in MS Office applications, such as Excel, Word and PowerPoint to create presentations and reports.
- Maintained customer information database using CRM software, enhancing data accessibility and accuracy.
- Supported sales staff in managing and documenting customer accounts, improving record-keeping efficiency.
- Collaborated with sales and marketing teams to align strategies.
BI Associate
Concentrix
Vadodara, Gujarat
06.2022 - 11.2024
- Created visual reports using Power BI
- Compiled comprehensive management reports to facilitate informed decision-making
- Utilised advanced Excel functions for data analysis to enhance data-driven insights
- VLOOKUP up, XLOOKUP up, match, if, sum, COUNTIFS, SUMIFS, countifs, Pivot table, etc.
- Managed specialised software tools to optimise staffing requirements and ensure compliance with service level objectives
Insurance Adviser
Concentrix
Vadodara, Gujarat
01.2018 - 01.2022
- Advised individuals and businesses on tailored insurance products and services to meet specific needs
- Analysed customer insurance needs to recommend appropriate policies for optimal coverage.
- Guided clients in selecting optimal insurance solutions, ensuring comprehensive coverage and compliance
- Maintained extensive knowledge of insurance products to provide detailed specifications to customers.
- Addressed client inquiries promptly using extensive systems knowledge.
Senior Executive
KIO Technocom
01.2014 - 01.2016
Technical Support Executive
ICICI Bank
01.2013 - 01.2014
- Provided user support via phone and remote desktop software, ensuring timely resolution of technical issues for improved user experience. Providing support to users over the phone, via remote desktop software
- Troubleshooting: Identifying, investigating, and resolving problems with computer hardware and software.
- Installation and configuration: Installing and configuring computer hardware, operating systems, and applications.
- Assisted customers with product or service issues, addressing urgent inquiries to enhance satisfaction and loyalty.
Technical Support Executive
Kochar Infotech
01.2011 - 01.2013
- Supported users through phone, remote desktop software, and face-to-face interactions to address and resolve technical queries
- Troubleshot and resolved issues with computer hardware and software to restore functionality and enhance user experience
- Troubleshooting: Identifying and resolving issues using a step-by-step procedure
- Installation and configuration: Installing and configuring computer hardware, operating systems, and applications
- Installing applications: Configuring and installing computer applications
- Configuring operating systems: Configuring operating systems
- Maintaining networks: Monitoring and performing routine maintenance on computer networks to ensure they are operating properly
- Communicating with clients: Interacting with clients via phone, email, or chat to provide support
- Providing instructions: Providing written and verbal instructions to clients
- Followed up with clients to confirm issue resolution and enhance satisfaction with support services
- Maintained detailed procedural documents for reference: Maintaining procedural documents and reports
- Worked collaboratively with departments to streamline processes: Working with other departments, such as developers, system administrators, and software engineers
- Delivered training sessions to users on technology utilisation: Training computer users on how to use technology
- Provided guidance and support to customer service agents: Mentoring and training customer service agents
Technical Support Executive
Compucare
01.2009 - 01.2010
Education
H.S.C. -
GHSEB
Vadodara, GJ03-2005
S.S.C. -
GSEB
Vadodara03-2000
I.T.I. - Information Technology & Electronic System Maintenance
Tarsali IT
Vadodara01-2007
Skills
- Purchase & procurement
- Products Price negotiation with vendor & Customer
- handle social media Marketing - Indiamart & Whatsapp
- create proforma Invoice (Quotation)
- Strong knowledge of MS Excel
- Good understanding of formulas such as VLOOKUP/XLOOKUP, INDEX-MATCH, IF, SUMIFS, COUNTIFS, Pivot Tables, and Conditional Formatting
- Ability to create professional MIS dashboards and reports
- Good data-analysis and problem-solving skills
- Strong attention to detail and data accuracy
- Good communication and coordination skills
- Ability to work with large volumes of data
- Good understanding of sales and operational KPIs
- Ability to work independently and meet reporting deadlines
Timeline
Back Office Executive
Canon
02.2026 - 06.2026
Back Office Executive
HDINFOSYS
02.2025 - 02.2026
BI Associate
Concentrix
06.2022 - 11.2024
Insurance Adviser
Concentrix
01.2018 - 01.2022
Senior Executive
KIO Technocom
01.2014 - 01.2016
Technical Support Executive
ICICI Bank
01.2013 - 01.2014
Technical Support Executive
Kochar Infotech
01.2011 - 01.2013
Technical Support Executive
Compucare
01.2009 - 01.2010
H.S.C. -
GHSEB
S.S.C. -
GSEB
I.T.I. - Information Technology & Electronic System Maintenance
Tarsali IT