Jignesh J. Solanki
Kapadwanj
Summary
Looking Forward for a Challenging and Significant Career, to Work in Professional Environment, where I can enrich my skills and work towards the Organizational goals.
Experienced Deputy Manager with in-depth knowledge of sales strategies, scheduling, recruitment, money handling and employee relations. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth.
Overview
1
1
year of professional experience
Work History
Deputy Manager
Hdfc bank ltd
Anand
07.2024 - Current
- Provided guidance and support to team members to help them achieve goals.
- Collaborated with vendors and suppliers to secure best deals on products and services purchased by the organization.
- Created processes for handling customer complaints effectively.
- Tracked sales goals set by the branch manager and implemented plans accordingly.
- Monitored suspicious activity within the branch premises ensuring safety of staff members.
- Developed marketing strategies for branch promotions aimed at increasing customer traffic.
- Provided excellent customer service by promptly responding to telephone inquiries concerning account information or bank services.
- Maintained up-to-date knowledge of bank policies and procedures in order to effectively respond to customer questions.
- Attended regular staff meetings in order to stay abreast of changes in banking regulations.
- Processed new accounts including checking, savings, certificates of deposit, and IRAs.
- Identified and resolved complex client service issues to deliver exceptional customer service.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Senior Officer
Capri global capital ltd
Kapadwanj
09.2023 - 06.2024
- Coordinated meetings between departments, facilitating communication between teams.
- Conducted performance reviews with direct reports to provide feedback and guidance.
- Coordinated with other departments to ensure successful completion of projects.
- Monitored and documented changes in the gold market to ensure accurate appraisals.
- Utilized various tools such as magnifying glasses, scales, x-ray fluorescence machines, spectrometers, microscopes to analyze gold pieces.
- Reviewed customer requests for appraisal services and provided estimates of time required for completion.
- Maintained records detailing all transactions related to the appraisal process.
- Developed and implemented procedures for appraising gold jewelry based on quality, weight, and market value.
- Updated inventory tracking systems with information regarding newly acquired items being evaluated.
- Prepared detailed reports describing the characteristics of each piece of gold evaluated.
SENIOR OFFICER - RURAL BRANCH OPERATIONS
Fincare small finance bank
10.2019
- Mainly working profile :Gold loan Valuation
- Job Profile:
- Incumbent will be responsible for managing the book & increasing the profitability of assigned
- Gold Loan Branch
- Direct all branch level operational activities including business
- Development, customer service & overall administration
- Assessing local market
- Conditions to identify current & prospective opportunities for new customer acquisition
- Maintaining the quality of portfolio by tracking & controlling the threshold IRR
- Ensuring strong
- Follow up for interest collections to keep delinquency / NPAs in control & thereby achieving
- Higher revenue.Adhere to high ethical standards and comply with all the laid down processes
- To ensure high Audit score.Bring out the best of branchs personnel by requisite training
- Coaching, development & motivation
- Key Skill :- Financial Planning and Strategy, Marketing Concepts, Positioning, People
- Management, Territory Management, Sales Planning, Competitive Analysis, Understanding
- The Customer, Product Development, Client Relationships, Creative Services
Gold Appraiser (Gold Loan)
India Infoline Finance Limited ( IIFL )
09.2018
Education
B.A - English
Gujarat University
01.2012
P.T.C. - English
SEB.
03.2009
HSC -
GSHSEB, Gujarat
03.2007
Skills
- MS WINDOW XP
- WINDOW 7
- M S WORD
- MSExcel
- INTERNET
Personal Information
- Date of Birth: 08/09/87
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- Gujarati
- Hindi
- English
Disclaimer
I am very Much Confident of my Skills to work in a Team.
I Here by Declare, that all the above given Information are True to the Best of my knowledge.
Languages
Gujarati
First Language
English
Proficient
C2
Hon
Beginner
A1
Timeline
Deputy Manager
Hdfc bank ltd
07.2024 - Current
Senior Officer
Capri global capital ltd
09.2023 - 06.2024
SENIOR OFFICER - RURAL BRANCH OPERATIONS
Fincare small finance bank
10.2019
Gold Appraiser (Gold Loan)
India Infoline Finance Limited ( IIFL )
09.2018
B.A - English
Gujarat University
P.T.C. - English
SEB.
HSC -
GSHSEB, Gujarat