Jignesh Naginbhai Chauhan

• data analysis
• Making report
• Utilize specialized software tools to manage and determine optimal staffing requirements, staffing counts, optimal work schedules and meet multi system requirements for service level objectives,

provides advice to individuals and businesses on insurance products and services

• Customer service orientation: Assisting customers with product or service issues, addressing urgent inquiries, and preventing

• Troubleshooting: Identifying, investigating, and resolving problems with computer hardware and software.
• Installation and configuration: Installing and configuring computer hardware, operating systems, and applications.
• User support: Providing support to users over the phone, via remote desktop software

• Troubleshooting: Identifying, investigating, and resolving problems with computer hardware and software
• Installation and configuration: Installing and configuring computer hardware, operating systems, and applications
• User support: Providing support to users over the phone, via remote desktop software, or face-to-face

• Troubleshooting: Identifying and resolving issues using a step-by-step procedure
• Maintaining networks: Monitoring and performing routine maintenance on computer networks to ensure they are operating properly
• Installing applications: Configuring and installing computer applications
• Configuring operating systems: Configuring operating systems
• Communicating with clients: Interacting with clients via phone, email, or chat to provide support
• Providing instructions: Providing written and verbal instructions to clients
• Documenting: Maintaining procedural documents and reports
• Following up: Following up with clients
• Collaborating: Working with other departments, such as developers, system administrators, and software engineers
• Training: Training computer users on how to use technology
• Mentoring: Mentoring and training customer service agents