JIHAS OTHINAKATHU
Bangalore,Karnataka
Summary
Senior AI & MLOps Leader with 10+ years of experience delivering NLP, Chatbot, and GenAI solutions across consumer electronics, telecom and technology sectors. Employs a high-success methodology of rapidly developing cost-effective MVPs, validating with end users, and refining iteratively before scaling. Implemented GenAI-enhanced hybrid chatbot solution that reduced unresolved customer inquiries by 38% while increasing satisfaction scores by 25%. Skilled at leading cross-functional teams, aligning AI initiatives with commercial objectives, and maximizing ROI through strategic vendor evaluation and management. Recognized for translating complex AI concepts into tangible business outcomes and continuously exploring emerging technologies to maintain a competitive edge.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager, AI Solutions
Aufait Technologies
01.2016 - Current
- Strategic AI Leadership: Orchestrated enterprise-wide AI roadmap implementation launching hybrid GenAI-rule-based chatbot architecture that reduced unresolved customer inquiries by 38% while driving business growth
- Innovative Chatbot Architecture: Designed and deployed dual-layer chatbot solution with continuously evolving rule-based system for common inquiries and regularly fine-tuned GenAI models (Llama 3.2) for complex interactions, optimizing infrastructure costs while enhancing response quality
- Sector-Focused Solutions: Delivered a transformative NLP-powered customer service platform for a Tier-1 telecom operator with automated feedback loops for rule refinement and model retraining, reducing average response times by 40% and elevating CSAT from 72% to 91%
- Cross-Functional Leadership: Directed diverse teams of 15+ data scientists, ML engineers, and product managers across multiple geographies, coordinating technical delivery with commercial objectives and implementing systematic model improvement processes
- Vendor Relationship Management: Orchestrated rigorous AI vendor evaluations and negotiations, securing favorable multi-year agreements for model training infrastructure and NLP tools while reducing technology costs by 22%
- Scalable AI Architecture: Designed robust data engineering flows supporting 200+ million monthly customer interactions, feeding both rule enhancement systems and GenAI fine-tuning pipelines to continuously improve response accuracy
- GenAI Innovation: Pioneered domain-specific fine-tuning methodologies for telecom customer service, developing proprietary pre-processing techniques that improved GenAI intent recognition accuracy by 32% over industry benchmarks while reducing compute requirements
- AI Governance Framework: Established company-wide AI standards for hybrid chatbot solutions ensuring continuous model improvement, regulatory compliance, and seamless integration between rule-based and GenAI components across multiple business units
Systems Engineer
Qatar Energy
01.2008 - 01.2015
- Data-Driven Automation & SAP Integration: Developed and maintained process automation solutions, ensuring scalable and secure cloud implementations
- Cross-Department Collaboration: Coordinated with IT and business teams to design scalable platforms that integrated data from diverse sources
- Mobile & Web Technologies: Led iOS app development initiatives, enhancing user engagement for internal and external stakeholders
- Systems Optimisation: Collaborated with cross-functional teams to streamline infrastructure, reducing operational costs and downtime
- Tech Stack Diversification: Gained exposure to various web and mobile technologies, reinforcing versatile solution design capabilities
- Pioneered a mobile-first strategy for Ras Laffan processes, reducing administrative overhead by 20%
Associate Consultant
Tata Consultancy Services (TCS)
01.2008 - 12.2008
- Multimedia Technology Projects: Focused on audio and video systems, enriching expertise in real-time data processing and streaming
- Client Collaboration: Worked directly with on-site teams at Verizon Wireless in Dallas to address business-critical requirements, ensuring timely project delivery
- Successfully integrated multimedia solutions for a global tech client within 3 months, leading to an extended contract
Senior System Engineer
Mindtree Ltd
01.2002 - 12.2008
- Embedded Systems & Device Drivers: Developed and optimized low-level software solutions, enhancing hardware efficiency and reliability across multiple client projects
- Graphics & Multimedia Programming: Worked on audio/video systems and DVD technologies, integrating Java interfaces to streamline data processing and content delivery
- Global Project Collaboration: Engaged in cross-border assignments in India and the USA, gaining international exposure and improving software integration processes for diverse markets
- Technical Leadership & Growth: Mentored junior engineers, fostering a collaborative environment and upskilling teams in emerging technologies
- Spearheaded a next-generation embedded solution for a leading consumer electronics client, resulting in a 20% performance improvement and a significant reduction in support overhead
Education
Bachelor of Technology - Computer Science & Engineering
University of Kerala
Thiruvananthapuram, India11.2001
Skills
Technical
Python (Advanced), Java/C (Intermediate)
Hybrid Chatbot Architectures (Expert)
Natural Language Processing
Google Dialogflow, Rasa, Microsoft Bot Framework
GenAI Fine-tuning (Llama 32, Mistral AI)
TensorFlow, PyTorch
Docker, Kubernetes, CI/CD
AWS SageMaker, Bedrock
SQL, Pandas (Advanced)
MLOps & Model Deployment Pipelines
Project Management:
Vendor Management & Evaluation
Cross-functional Team Leadership
MLOps Pipeline Design
JIRA, GitHub
Certification
- Project Management Professional (PMP)
- SAP certified Portal Consultant
Timeline
Manager, AI Solutions
Aufait Technologies
01.2016 - Current
Systems Engineer
Qatar Energy
01.2008 - 01.2015
Associate Consultant
Tata Consultancy Services (TCS)
01.2008 - 12.2008
Senior System Engineer
Mindtree Ltd
01.2002 - 12.2008
Bachelor of Technology - Computer Science & Engineering
University of Kerala
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