Travelling
Hi, I’m
JIM KUMAR BORAH
Hospitality Professional
Nagaon
Summary
Customer-oriented General Manager with extensive experience in driving revenue growth and enhancing profit margins. Demonstrated ability to execute multiple projects under tight deadlines in high-pressure environments. Strategic planner and leader, fostering team motivation and delivering operational excellence.
Overview
1
Language
5
Certifications
17
years of professional experience
Work History
Hotel Rishiraj A Boutique Hotel
General Manager
03.2022 - Current
Job overview
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budgeting and forecasting processes to optimize financial performance and resource allocation.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Oversaw daily hotel operations, ensuring exceptional guest experiences and service standards.
- Developed and implemented strategic marketing initiatives to enhance brand visibility and attract clientele.
- Established partnerships with local businesses to enhance service offerings and improve guest satisfaction.
- Analyzed guest feedback to identify areas for improvement, driving enhancements in service quality and operational efficiency.
- Coordinated special events, ensuring seamless execution while maximizing revenue opportunities for the hotel.
- Led staff training programs, fostering a culture of continuous improvement and employee engagement.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Regenta Place Mandrem Beach Resort
Operations Manager
11.2019 - 03.2020
Job overview
- Worked with Regenta Place Mandrem Beach Resort- Goa (Pre- Opening) as a Operation Manager - Operations Front Office & House Keeping from Nov’19 (41 Keys) till March’20, thereby ensuring smooth processes and high compliance in terms of guest relation, housekeeping and reservation standards. ( Lost the job due to COVID-19 pandemic)
- Streamlined daily operations to enhance guest satisfaction and service efficiency.
- Developed and implemented training programs for staff to improve performance and service delivery.
- Oversaw inventory management processes, ensuring optimal stock levels and reducing waste.
Treebo Hotel Pemaling
Operation Manager
01.2018 - 10.2019
Job overview
- Worked as Operation Manager with Treebo Hotel Pemaling- Guwahati(Pre- opening)from Jan’18 to October’19 thereby overseeing daily business operation, developing and implementing growth strategies, managing budgets, improving revenue, analyzing finance and accounting, generating reports and presentation and researching and identifying growth opportunities.
- Oversaw daily hotel operations ensuring high service standards and guest satisfaction.
- Developed and implemented operational strategies to enhance efficiency across departments.
- Managed budgets and financial forecasting to optimize resource allocation and profitability.
Radha Hometel (A Sarovar Hotel)
Assistant Front Office Manager
06.2016 - 12.2017
Job overview
- Worked as Assistant Front Office Manager - at Radha Hometel (A Sarovar Hotel), Bangalore thereby monitored trends in Front Office and Housekeeping ; reservations,customer concerns,evaluating the performance of front office staff,overseeing staff levels and schedules, communicating with management regarding employee and customer issues.
- Supervised front office operations, ensuring optimal guest experiences and efficient workflow management.
- Trained and mentored front desk staff, enhancing team performance and service quality.
- Implemented streamlined check-in/check-out procedures, improving guest satisfaction rates.
The Pride Hotel
Duty Manager- Front Office
06.2014 - 06.2016
Job overview
- Managed a team in the front office at The Pride Hotel- Kolkata, from June 2014 to June 2016, handling daily operations, monitoring efficiency of all processes, and creating a positive work environment for staff.
- Oversaw front office operations, ensuring seamless guest check-in and check-out processes.
- Managed staff schedules, optimizing workforce efficiency and service delivery.
- Developed and implemented standard operating procedures to enhance guest experience.
Royal Orchid Resort & Convention Centre
Duty Manager-Front Office
06.2013 - 06.2014
Job overview
- Managed a team as Duty Manager-Front Office at Royal Orchid Resort & Convention Centre in Bangalore from June 2013 to June 2014, supervised daily operations, promoted employee productivity, monitored efficiency of all processes, and fostered a positive work environment for staff.
- Supervised daily operations to ensure exceptional guest service and satisfaction.
- Coordinated event logistics, including setup, catering, and audiovisual requirements.
- Led staff training sessions to enhance team performance and service delivery standards.
Vivanta ByTaj
Team Leader- Front Office
02.2011 - 06.2013
Job overview
- Worked as a Team Leader- Front Office at Vivanta ByTaj- Bangalore, from Feb’2011 to June’13 where in my job responsibility was to monitor the appearance standard, and performance team members with emphasis on training teamwork,Maximize Sales revenue through up-selling and marketing program.
- Led front office operations, ensuring exceptional guest experiences through effective team management.
- Streamlined check-in and check-out processes, enhancing efficiency and reducing wait times for guests.
- Trained and mentored front office staff, fostering a culture of professionalism and customer service excellence.
Fortune Select Trinity by ITC
Front Office Associate
02.2009 - 01.2011
Job overview
- Worked as Front Office Associate- Fortune Select Trinity by ITC- Bangalore from Feb, 2009 till Jan, 2011 where my job responsibility was to administrate all guest arrival and departure on a daily basis and ensure compliance to established manual and computer procedures. Monitored reservation inquiries and managed client communication regarding hotel rates, contributing to revenue growth through optimized occupancy.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated reservations and room assignments using property management software.
- Responded promptly to guest inquiries, enhancing overall customer satisfaction levels.
Education
Kalongpar Vidyapith (Junior College)Nagaon
12th from AHSEC
Nagaon Govt. Boys Higher Secondary SchoolNagaon
10th from SEBA
SBIHMKolkata
BHM from Hotel & Tourism management
Skills
Revenue Management
Front Office Operation
Reservation
Operations management
Inventory control
Labor cost management
Vendor relationships
Project management
Strategic planning
Performance Management
Team leadership
Staff management
Coaching skills
Customer relations
Problem resolution
CRM
Brand management
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Certification
Basic computer knowledge , MS office , Internet browsing, social media page handling
Interests
Timeline
General Manager
Hotel Rishiraj A Boutique Hotel
03.2022 - Current
Operations Manager
Regenta Place Mandrem Beach Resort
11.2019 - 03.2020
Operation Manager
Treebo Hotel Pemaling
01.2018 - 10.2019
Assistant Front Office Manager
Radha Hometel (A Sarovar Hotel)
06.2016 - 12.2017
Duty Manager- Front Office
The Pride Hotel
06.2014 - 06.2016
Duty Manager-Front Office
Royal Orchid Resort & Convention Centre
06.2013 - 06.2014
Team Leader- Front Office
Vivanta ByTaj
02.2011 - 06.2013
Front Office Associate
Fortune Select Trinity by ITC
02.2009 - 01.2011
SBIHM
BHM from Hotel & Tourism management
Nagaon Govt. Boys Higher Secondary School
10th from SEBA
Kalongpar Vidyapith (Junior College)
12th from AHSEC
Disclaimer
Date : 15/07/2026 Place: Nagaon Signature Jim Kr Borah
Software Known
Ids, WinHms, Amadeus, Opera, Fidelio