Jinall Mehta
Customer Success Manager
Mumbai
Summary
Dedicated SaaS professional with a history of meeting company goals by utilizing consistent and organized practices. skilled at working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Sr. Customer Success Specialist
FirstPrinciples
Bengaluru
04.2022 - Current
- Onboard and assist customers as needed with product demonstrations, setup, and navigating software.
- Establish frequent touchpoints with the customer to improve the customer experience.
- Review customer complaints and concerns and seek to improve all aspects of the customer experience.
- Schedule EBR meetings and establish clear retention goals and process milestones for the client to work toward.
Customer Success Manager
Fortune Trade
Mumbai
09.2019 - 03.2022
- Building and maintaining profitable relationships with key customers and clients
- Answering customer and client queries quickly and efficiently via phone, email, and chat
- Keeping customers updated on the latest services in order to increase sales.
Content Analyst & Quality Control (Freelancer)
UENI LTD, Google Partner
London
09.2019 - 04.2021
- Developed e-commerce websites for SMEs in Canada, the United States, the United Kingdom, and
- India
- Writing, editing, and proofreading were part of the content management for the client's website
- Created SEO for the client's business in order for it to rank at the top of Google Search.
Customer Success Specialist
Heallo Online Health LLP
Bengaluru
11.2017 - 04.2018
- Built relationships with prospective clients
- I was the single point of contact for prospects till the conversion stage
- Generated orders for skin-care regimen, by counseling users and converting them to sales
- Processed orders correctly and coordinate internally.
Customer Success Associate
Probe Information Services Private Limited
Bengaluru
12.2016 - 08.2017
- Handled customer onboarding and account management for public and private sector banks in
- India
- Dedicated to continuously improving sales abilities and product knowledge
- Reviewed files, records, and other financial documents to obtain information for any Listed or
- Unlisted companies in India and respond to client’s requests via email & voice
- User Experience
User Experience Associate
Justdial Limited
Mumbai
01.2015 - 03.2016
- Resolved legal and service-related complaints
- Ensured customer satisfaction and trust were rebuilt above and beyond expectations
- Customer queries and complaints were investigated and resolved in a timely and empathic manner by phone, email, social media, and occasionally in person.
Education
Masters of Business Administration -
University of the West of Scotland
05.2018 - 07.2019
Skills
Clear Communicator
Outcomes Focused Leader
Team ManagementNatural Relationship Builder
Persistent Problem-Solver
Results-orientatedStrong Planning & Organization Skills
Timeline
Sr. Customer Success Specialist
FirstPrinciples
04.2022 - Current
Customer Success Manager
Fortune Trade
09.2019 - 03.2022
Content Analyst & Quality Control (Freelancer)
UENI LTD, Google Partner
09.2019 - 04.2021
Masters of Business Administration -
University of the West of Scotland
05.2018 - 07.2019
Customer Success Specialist
Heallo Online Health LLP
11.2017 - 04.2018
Customer Success Associate
Probe Information Services Private Limited
12.2016 - 08.2017
User Experience Associate
Justdial Limited
01.2015 - 03.2016