Jinal Shah
Amalner
Summary
Dynamic Sales and Customer Support Associate with proven expertise in customer relationship management at Style Us Brands Pvt Ltd. Successfully converted an 800 t-shirt order and enrolled 20 distributors at Forever Living Products. Known for adaptability and exceptional customer service, consistently delivering results while managing multiple tasks efficiently.
Overview
3
3
years of professional experience
Work History
Sales and Customer Support Associate
Style Us Brands Pvt Ltd
Mumbai (Remote)
07.2022 - 11.2024
- Updated databases every day with new and modified customer data from JustDial.
- Maintained a high level of professionalism when dealing with customers.
- Resolved customer complaints promptly and efficiently.
- Collected deposits or payments and arranged for billing.
- Handled JustDial leads for t-shirts, crop tops, hoodies, gym wear, tank tops, etc. through phone calls, direct WhatsApp messages, and emails.
- I converted an 800 t-shirt order within 2 months of my joining.
- I helped to design mockups for clients whenever needed, to convert orders quickly.
Marketing Associate Intern (Part-time)
Forever Living Products
Amalner (Remote)
03.2022 - 11.2024
- Promoted FLP’s wellness, skincare, and nutrition products.
- Converted 25 customers through personal referrals, online platforms, or in-person contacts.
- Enrolled 20 new distributors or team members under my network.
- Provide after-sales service to ensure customer satisfaction.
- Collected testimonials or feedback from my customers to promote trust in the brand.
Education
BBA in Marketing - 90%, College Topper
Pratap College
Amalner04-2025
HSC - 88.50%, College Topper
Pratap College
Amalner05-2022
SSC - 91%, School Topper
DRK School
Amalner05-2020
Skills
- Customer relationship management
- Time management
- Adaptability and flexibility
- Customer service expert
- Remote Desktop
- Multitasking
Affiliations
- Worked as a Dance Instructor at St. Mary School, Amalner for a special event (Jan–Feb 2024).
- Completed MS-CIT certification with a score of 91/100, with knowledge of Word, Excel, and PowerPoint.
- Participated in the college-level Youth Festival showcasing cultural involvement.
- Created an academic project on 'Budgeting Habits of Middle-Class Families'
- Attended the National Conference on “Role of Commerce, Management, and Technology in the Modern Era (CMTM-2023).
Timeline
Sales and Customer Support Associate
Style Us Brands Pvt Ltd
07.2022 - 11.2024
Marketing Associate Intern (Part-time)
Forever Living Products
03.2022 - 11.2024
BBA in Marketing - 90%, College Topper
Pratap College
HSC - 88.50%, College Topper
Pratap College
SSC - 91%, School Topper
DRK School
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