Jini Narayan
Mumbai
Summary
Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods and implementing team-building activities to meet training needs. Bringing 10 plus years of Corporate training expertise, including proficiency in language and time management skills,Adaptable team player with active listening skills.
Overview
16
16
years of professional experience
Work History
Senior Trainer
X-Press Feeders-Andheri
Mumbai
2024.01 - Current
- Working primarily on Sea-farers personal growth and professional development program
- Co-ordinating and arranging training programs required for Sea-farers to enhance and upskill their knowledge related to current industry developments
- Attended and participated in meetings and brainstorming sessions with my Global training head to devise programs and study material to generate creative solutions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assisted with event planning,arranging Seminars, support and execution of virtual and in-person engagements of trainee Officers,
- Wrote procedures, reports and technical documents in easy-to-understand terminology.
- Collaborated with and maintained positive rapport with stakeholders, building strong relationships.
- Maintained accurate records of all activities performed throughout training period.
- Provided administrative support by completing tasks such as filing documents and uploading Officers data on CFM
Trainer
IPoint1 Solutions -Turbhe
Mumbai
2022.11 - 2023.11
- Trained new MBA graduates joining companies as Interns
- Developed practical training programs to impart knowledge and improve individual skill sets which includes introduction to BPO,MS Office skills and learning Corporate etiquettes
- Developed Corporate grooming sessions and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
- Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.
- Collaborated with internal and PAN India business partners to create industry-specific course content.
- Provided feedback on employee performance based on observed results during training sessions.
- Documented all training activities including attendance records, feedback forms, surveys.
- Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
Process Trainer
Platinum One Pvt Ltd.Mumbai
2015.06 - 2015.12
- Created and implemented training programs
- Collaborated with other departments to maintain current knowledge of training needs towards enhancing holistic in-house performance management
- Created and implemented training modules
- Developed and implemented training programs for Newly Hired Trainees
- TNA(Training need Analysis) for the newly on=boarded employees
- Training modules included Basic GSM and GPRS technology,Customer care skills & Service skills
- Provided feedback to supervisors regarding employee performance in relation to the processes being trained.
- Facilitated group discussions with trainees to ensure comprehension of process objectives.
- Conducted soft skills training for in-house sales personnel
- Selected and assigned instructors to conduct training.
- Conducted Training attrition analysis
- Collaborated with managers to ensure alignment of training objectives.
QA/Process Trainer-Real Estate
Blue Zone Systems-Mumbai
Mumbai
2008.05 - 2015.05
- Created and implemented training programs in coordination with Team leaders and Trainers
- Recommended measures aimed at improving efficiency within existing processes while minimizing costs.
- Evaluated current procedures for compliance with established Quality standards and regulations in collaboration with QA Executives and Team Leaders
- Provided feedback to supervisors regarding employee performance in relation to the processes being trained.
- Coordinated with management teams across multiple divisions like Real Estate/Insurance to ensure consistency in process implementation.
- Engaged with clients to seek and develop measures to optimize business productivity through Vantage
- Monitored trainee progress for approx 50 batches duration 2 weeks/batch throughout the course of their program and provided additional support as needed.
- Monitored, evaluated and recorded training activities or program effectiveness.
Education
EPMBA - Marketing
Bedekar College
Thane 2022-05
Bachelor of Arts -
Mumbai University
MumbaiSkills
- Optimizing programs
- Excellent written and Oral communications
- Employee Onboarding
- Client Relationship Management
- Organizational Leadership
- Efficient and Poductive planner
- MS Office expertise
- Training and mentoring
- Team Player
Affiliations
- Empathy for stray dogs -work with NGO's for homing and well-being of strays
- Do volunteer work in my society centered around community well being
- Bharat Natayam dancer
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Malayalam
Proficient (C2)
C2
References
References available upon request.
Timeline
Senior Trainer
X-Press Feeders-Andheri
2024.01 - Current
Trainer
IPoint1 Solutions -Turbhe
2022.11 - 2023.11
Process Trainer
Platinum One Pvt Ltd.Mumbai
2015.06 - 2015.12
QA/Process Trainer-Real Estate
Blue Zone Systems-Mumbai
2008.05 - 2015.05
EPMBA - Marketing
Bedekar College
Bachelor of Arts -
Mumbai University
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