Summary
Overview
Work History
Education
Skills
LNGG
Hobbies and Interests
Timeline
Generic
JINOY JAMES

JINOY JAMES

Alappuzha

Summary

Seeking an entry-level opportunity with

an esteemed organization where I can

utilize my skills and enhance learning in

this field of work.

Overview

3
3
years of professional experience

Work History

Customer Service Executive

Binance
07.2024 - 12.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.

Section Supervisor

Maharani - Wedding Collection
09.2023 - 06.2024
  • Managed budgets effectively, ensuring optimal use of funds while meeting all required financial targets.
  • Developed detailed schedules to ensure timely completion of projects without compromising quality.
  • Enhanced team performance with regular training sessions and one-on-one coaching.
  • Increased customer satisfaction with prompt issue resolution and proactive process improvements.

Operation Executive

M/s Agrema Infotech India Pvt Ltd
12.2021 - 01.2023
  • Collaborated on operational support tasks to achieve common goal.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.

Education

High School Diploma - Computer Applications Development

IT ACADEMY
Alappuzha, Kerala
08.2023

High School Diploma - Accounting And Finance

IT ACADEMY
Alappuzha, Kerala
07.2023

MBA - Human Resources Management

International Business School Management

Bachelor of Arts - English Language And Literature

Council For Science And Technology
Thiruvananthapuram, Kerala
07.2020

Skills

  • Written and verbal communication skills
  • Customer Service Executive
  • Ability to work under pressure
  • Customer relationship management
  • Complaint handling
  • Customer needs assessment
  • Issue escalation
  • Technical support
  • Account management
  • Computer skills
  • Problem-solving abilities
  • Understanding customer needs
  • Microsoft office

LNGG

Malayalam
English
Hindi
Tamil

Hobbies and Interests

Swimming, Football, Music, Travelling

Timeline

Customer Service Executive

Binance
07.2024 - 12.2024

Section Supervisor

Maharani - Wedding Collection
09.2023 - 06.2024

Operation Executive

M/s Agrema Infotech India Pvt Ltd
12.2021 - 01.2023

High School Diploma - Computer Applications Development

IT ACADEMY

High School Diploma - Accounting And Finance

IT ACADEMY

MBA - Human Resources Management

International Business School Management

Bachelor of Arts - English Language And Literature

Council For Science And Technology

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JINOY JAMES