JINOY JAMES
Alappuzha
Summary
Seeking an entry-level opportunity with
an esteemed organization where I can
utilize my skills and enhance learning in
this field of work.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Binance
07.2024 - 12.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
Section Supervisor
Maharani - Wedding Collection
09.2023 - 06.2024
- Managed budgets effectively, ensuring optimal use of funds while meeting all required financial targets.
- Developed detailed schedules to ensure timely completion of projects without compromising quality.
- Enhanced team performance with regular training sessions and one-on-one coaching.
- Increased customer satisfaction with prompt issue resolution and proactive process improvements.
Operation Executive
M/s Agrema Infotech India Pvt Ltd
12.2021 - 01.2023
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
Education
High School Diploma - Computer Applications Development
IT ACADEMY
Alappuzha, Kerala08.2023
High School Diploma - Accounting And Finance
IT ACADEMY
Alappuzha, Kerala07.2023
MBA - Human Resources Management
International Business School Management
Bachelor of Arts - English Language And Literature
Council For Science And Technology
Thiruvananthapuram, Kerala07.2020
Skills
- Written and verbal communication skills
- Customer Service Executive
- Ability to work under pressure
- Customer relationship management
- Complaint handling
- Customer needs assessment
- Issue escalation
- Technical support
- Account management
- Computer skills
- Problem-solving abilities
- Understanding customer needs
- Microsoft office
LNGG
Malayalam
English
Hindi
Tamil
Hobbies and Interests
Swimming, Football, Music, Travelling
Timeline
Customer Service Executive
Binance
07.2024 - 12.2024
Section Supervisor
Maharani - Wedding Collection
09.2023 - 06.2024
Operation Executive
M/s Agrema Infotech India Pvt Ltd
12.2021 - 01.2023
High School Diploma - Computer Applications Development
IT ACADEMY
High School Diploma - Accounting And Finance
IT ACADEMY
MBA - Human Resources Management
International Business School Management
Bachelor of Arts - English Language And Literature
Council For Science And Technology
Similar Profiles
Isabella LiIsabella Li
Talent and Organisation Development Intern at BinanceTalent and Organisation Development Intern at Binance
Andrew Emeka DinkpaAndrew Emeka Dinkpa
Regional Business Development Manager at BinanceRegional Business Development Manager at Binance
JERRY YEHJERRY YEH
Data Analyst at BinanceData Analyst at Binance
SRUTHI SUBASHSRUTHI SUBASH
Process Specialist-SME at Infosys BPMProcess Specialist-SME at Infosys BPM
Sreeraj P JSreeraj P J
Sales Associate at mank curtains and blindsSales Associate at mank curtains and blinds