JINOY JAMES
Alappuzha
Summary
Seeking an entry-level opportunity with
an esteemed organization where I can
utilize my skills and enhance learning in
this field of work.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Binance
Ho-Chi-Minh City, Vietnam
07.2024 - 12.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
Section Supervisor
Maharani - Wedding Collection
Thodupuzha, Kerala
09.2023 - 06.2024
- Managed budgets effectively, ensuring optimal use of funds while meeting all required financial targets.
- Developed detailed schedules to ensure timely completion of projects without compromising quality.
- Enhanced team performance with regular training sessions and one-on-one coaching.
- Increased customer satisfaction with prompt issue resolution and proactive process improvements.
Operation Executive
M/s Agrema Infotech India Pvt Ltd
12.2021 - 01.2023
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
Education
High School Diploma - Computer Applications Development
IT ACADEMY
Alappuzha, Kerala08.2023
High School Diploma - Accounting And Finance
IT ACADEMY
Alappuzha, Kerala07.2023
MBA - Human Resources Management
International Business School Management
Bachelor of Arts - English Language And Literature
Council For Science And Technology
Thiruvananthapuram, Kerala07.2020
Skills
- Written and verbal communication skills
- Customer Service Executive
- Ability to work under pressure
- Customer relationship management
- Complaint handling
- Customer needs assessment
- Issue escalation
- Technical support
- Account management
- Computer skills
- Problem-solving abilities
- Understanding customer needs
- Microsoft office
LNGG
Malayalam
English
Hindi
Tamil
Hobbies and Interests
Swimming, Football, Music, Travelling
Timeline
Customer Service Executive
Binance
07.2024 - 12.2024
Section Supervisor
Maharani - Wedding Collection
09.2023 - 06.2024
Operation Executive
M/s Agrema Infotech India Pvt Ltd
12.2021 - 01.2023
High School Diploma - Computer Applications Development
IT ACADEMY
High School Diploma - Accounting And Finance
IT ACADEMY
MBA - Human Resources Management
International Business School Management
Bachelor of Arts - English Language And Literature
Council For Science And Technology