JINU RAJAN
Hyderabad
Summary
Dynamic executive with over 15 years of experience driving organizational growth and efficiency. Proven ability to make strategic decisions and collaborate with teams to achieve objectives and resolve challenges. Skilled in employee management and committed to optimizing business operations. Effective communicator adept at aligning customer needs with business strategies.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Service Operations Team Lead
Palo Alto Networks
Hyderabad
02.2025 - Current
- User Access Management: Handle provisioning requests for technical and partner communities, ensuring timely and accurate access setup.
- Security Services Scheduling: Manage resource scheduling for Security Services engagements, including request creation, availability tracking, and coordination with customers and partners.
- Team Oversight & Collaboration: Supported team members in managing user access and resource scheduling requests, ensuring SLA adherence and promoting a collaborative environment.
- Issue Resolution: Troubleshoot and resolve user login and functionality issues efficiently.
- Stakeholder Collaboration: Collaborated with internal and external stakeholders to prioritize requests based on business needs.
- Escalation & SLA Compliance: Triage and escalate access and scheduling requests per defined SLAs, and support compliance reviews with your manager.
- Process Excellence: Led continuous improvement initiatives, adhering to SOPs and runbooks to ensure quality and scalability.
Business Unit Lead
AES Technologies India (Pvt) Ltd
Coimbatore
04.2022 - 12.2024
- Managing different applications in Assets/Property Management for APAC region with 20+member team.
- Led Cross-Functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Expertise in ITSM along with Agile methodologies to deliver seamless solutions to the applications.
- Utilize a data driven approach using Power BI to enhance productivity.
- Analyze key aspects of business to evaluate factors driving results with different techniques, processes and documented as per the SLA.
- Handling various types of Change, Problem and Incident Management process.
- Tools: Dynamics CRM, Power BI, Cognos Controller, Zycus
- API: DELL BOOMI
Senior Analyst
Thryve Digital Health LLP
Chennai
06.2018 - 04.2022
- Managing the payer-based US health Insurance platform with 2M users.
- Gathered requirements, analyzed, documented, and wrote use cases for business problems based on client requests.
- Communicated requirements with business stakeholders and technical teams to ensure alignment on objectives.
- Collaborated with leadership to develop key performance indicators (KPIs) and associated performance metrics.
- Handled various types of incidents, problems and change management requests.
- Root Cause Analysis (RCA) on vulnerable or repeated issues affecting business
- Tools: HP ServiceNow, PEGA, JIRA, SQL, Tableau
Assistant Manager - Business Development
Payoda Technologies Pvt Ltd
Coimbatore
12.2015 - 06.2018
- Conducted market analysis and initiated Go-To Market strategy for US healthcare product HealthViewX.
- Planned and conducted studies to assess market conditions, evaluating results to refine marketing campaigns.
- Developed new packaging, collateral, and sales materials, enhancing HealthViewX sales and brand exposure through optimized target audience reach.
Senior Business Development Executive
Nous Info systems Pvt Ltd
Coimbatore
02.2013 - 12.2015
- Initiated business development activities in USA & Canada, targeting IT domains to expand market reach.
- Conducted client research to uncover opportunities for account growth and market expansion.
- Collaborated with sales and marketing teams to facilitate successful project rollouts.
- Successfully implemented MSCRM project for internal sales team.
- Utilized Marketo & MSCRM to drive marketing campaigns and track their performance.
- Tools: Marketo, Salesforce, MSCRM
Process Associate
365 Media Pvt. Ltd
Coimbatore
06.2011 - 02.2013
- Supervised processes to identify and eliminate weak points and bottlenecks in business operations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed IT operations services to provide real-time information on Fortune 400 companies in Lexis-Nexis Database.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Engineering -
Anna University - Sasurie College of Engineering
Tiruppur05-2010
High School Diploma -
PKD Matriculation Secondary School
Coimbatore04-2006
Skills
- Service Delivery Management
- Incident Management
- Change Management
- Project Management
- Business Process Management
- Vendor Management
- Stakeholder Management
- Key performance indicators
- Service level agreements
- Team Management
- Market Analysis
- Cost Management
- Continuous Improvement
- Business Operations
- Time Management
- Communication
- Customer Relationship Management
- Strategic Planning
- Product Management
- Continuous Improvement
Certification
- ITIL Foundation Certified
ABM Certification: Foundation Course
Automation Anywhere Certified Advanced RPA Professional
Fundamentals of Predictive Project Management
Generative AI Overview for Project Managers
Lean Six Sigma Yellow Belt
LANGUAGES
English, Tamil, Malayalam
Timeline
Service Operations Team Lead
Palo Alto Networks
02.2025 - Current
Business Unit Lead
AES Technologies India (Pvt) Ltd
04.2022 - 12.2024
Senior Analyst
Thryve Digital Health LLP
06.2018 - 04.2022
Assistant Manager - Business Development
Payoda Technologies Pvt Ltd
12.2015 - 06.2018
Senior Business Development Executive
Nous Info systems Pvt Ltd
02.2013 - 12.2015
Process Associate
365 Media Pvt. Ltd
06.2011 - 02.2013
Bachelor of Engineering -
Anna University - Sasurie College of Engineering
High School Diploma -
PKD Matriculation Secondary School