Jinu Shamsudeen

• Program Management for a Major Healthcare domain related application
• Developed and implemented Agile project plans, tracked progress and reported results to stakeholders.
• Managed team of 50 members and ·responsible for Team building, Resource Allocation, Budgeting, and have acted as the go to personnel for all the resource related issues.
• Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
• Drafted reports summarizing progress made on projects for review by executive leadership team.
• Ensured to create a culture of brutal transparency to the Product and Stakeholders regarding the progress / pitfalls of the Program and multiple projects.
• ·Extensively worked with the continuous release management process to streamline the project deliveries and to help out to reduce the complexity of the Program Delivery. Have done this via raising discussions about the Risks and benefits of the various industry followed models.
• Coached engineering teams in Agile methodology while encouraging collaboration among team members.
• Lead weekly sprint review sessions with stakeholders to present updates on progress of projects.
• Supported engineers in resolving technical issues that arise during development cycles.
• Organize and lead regular meetings, workshops, and working sessions to drive consensus and obtain sign-off for key project milestones
• Proposed, reviewed and approved modifications to project plans.

• Managed sustainment project related to EY's major client in education domain
• Conducted risk assessments to identify and evaluate potential threats to the organization's operations, personnel, assets and reputation.
• Reviewed existing policies and procedures related to risk management and recommended changes where necessary.
• Performed maintenance activities such as patching, upgrades.
• Maintained documentation regarding configuration changes, patching schedules.
• Collaborating with different development teams and clients to implement different system mechanisms and track progress to ensure vulnerabilities are addressed.
• identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behavior

• Developed a comprehensive project plan that outlined the key tasks and milestones for a major consulting project, resulting in the successful completion of the project on time and within budget.
• Developed and implemented engineering strategies to improve production efficiency.
• Analyzed customer requirements to determine project scope and objectives.
• • Evaluating ideas and Prioritizing features while discussing with management committee
• Translating the product strategy into planned work and define releases
• Lead Scrum Teams through the Agile/Scrum process in the delivery of critical, customer facing, enterprise software development Products.
• Plan, Forecast and closely track budget for the products
• Assisted in facilitating Program Increment (PI) planning and post PI planning activities with business stakeholders.
• Supported in tracking the execution of features and capabilities for meeting business goals.
• Assisted by facilitating in formulating user documentation and doing training classes.
• Supported in facilitating the system demos for business.

• Maintained security protocols by monitoring access control lists and firewall rules.
• Created custom dashboards to track usage metrics and resource utilization across multiple regions.
• Involved in system administration tasks such as setting up user accounts, disk space allocation.
• Developed cloud computing architecture to ensure scalability and high availability of applications.
• Configured and maintained virtual networks, storage accounts, and other cloud services in Azure environment.
• Assisted by working closely with cross functional teams like developers, business analysts to ensure the integration of cloud services.
• Collaborated with DevOps engineers and Sysadmins for smooth deployment of software updates and patches.
• Worked closely with developers to deploy their applications on the cloud infrastructure.
• Supported the physical server remotely and virtual servers with necessary software and driver updates as per the requirements.
• • Assisted in identifying and evaluating inefficiencies and business requirements, recommending optimal solutions, business practices and system functionality and behavior to the counterparts working in different regions.

· Configuring, maintaining servers for development environments

· Performing risk assessments and debug performance related issues in servers hosting client applications.

· Server maintenance and management using monitoring tool like Nagios.

· Creating positive customer experience through timely addressing their queries and issues via chat service and email support

· Performing server hardening measures for Linux and Windows servers

· Creating user training documentation and conducting formal sessions

· Mentoring newly joined employees on server infrastructure and hosted web applications