Summary
Overview
Work History
Education
Skills
Certification
Projects
Languages
Accomplishments
Timeline
Generic

Jishan Ali

Jaipur

Summary

Dynamic professional with extensive experience at Genpact, specializing in operations management and process improvement. Proven track record in enhancing efficiency through Lean methodologies and data visualization using Power BI. Adept at building high-performing teams and fostering client relationships, driving impactful results in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Functional Expert ( Freelancer)

RGAVP ( Raj Grameen Aajeevika Vikash)
Bikaner
01.2025 - Current
  • Design and implement strategies to promote sustainable livelihoods in rural areas.
  • Collaborate with stakeholders, including government agencies and NGOs, to align initiatives with organizational goals.
  • Monitor project outcomes to ensure effective implementation and impact.
  • Conduct field visits to evaluate the progress and impact of livelihood initiatives.
  • Prepare detailed reports and presentations for senior management, summarizing findings and recommendations.
  • Contribute to enhancing rural development and empowering local communities through impactful initiatives

Operation Manager

Genpact
Jaipur
09.2024 - Current
  • Oversee end-to-end hiring and training processes to build high-performing teams
  • Manage client relationships to ensure seamless communication and satisfaction
  • Retain key talent by implementing employee recognition programs and career development plans.
  • Develop and enforce standard operating procedures (SOPs) to streamline operations.
  • Collaborate with senior management to align operational strategies with organizational goals.
  • Handle MIS (Management Information Systems) for tracking performance and reporting
  • Ensure efficient data management, maintaining accuracy and security of operational data
  • Proficient in Power BI for data analysis and visualization to drive decision-making
  • Expertise in Microsoft tools (Excel, PowerPoint, Word) for reporting and documentation

ASSISTANT MANAGER

Genpact
Jaipur
10.2021 - Current
  • Managed a 18-member collateral portfolio across two verticals within GE HFSs' teams
  • Streamlined business proposal and design processes using Lean Six Sigma (LSS) methodology, resulting in significant cost savings and time reductions
  • Constructed and maintained master data bases for clients and businesses, enabling accurate data analysis and informed decision-making
  • Developed custom dashboards and interfaces tailored to customer needs, providing real-time insights and enhancing performance optimization
  • Established and fostered strong relationships with business clients and vendors, ensuring their needs were consistently met and exceeded
  • Provided mentorship and guidance to less experienced staff, empowering them to manage workloads effectively and contribute to organizational success
  • Effectively managed process control reports and timelines, ensuring teams remained on track to achieve schedule targets
  • Cultivated a positive and professional working environment, fostering staff and customer satisfaction

MANAGEMENT EXPERT

Genpact
Jaipur
07.2018 - 09.2021
  • Served as a key MIS resource for HMS processes, meticulously preparing reports, presentations, and dashboards for direct customer delivery
  • Led a team of 8 members, ensuring adherence to all critical quality parameters as per business SLAs
  • Facilitated weekly staff meetings to foster motivation and address concerns, collaboratively planning improvements and evaluating progress towards goals
  • Maintained exceptional customer relationships by promptly responding to inquiries, resulting in consistently high Promoter NPS ratings

BUSINESS EXPERT

Genpact
Jaipur
06.2012 - 06.2018
  • Provided expert supervision of team members' daily operations, ensuring seamless integration with our onshore counterparts
  • Effectively monitored and controlled service level agreements (SLAs), ensuring consistent adherence to deadlines and targets
  • Implemented macros and automation to streamline processes, enhancing efficiency and productivity
  • Managed daily volume allocation and meticulously prepared AES data and dashboards for process analysis
  • Developed comprehensive dashboard reports and presentations for management review, providing valuable insights into process performance
  • Conducted regular audits to assess and monitor the knowledge base of team members
  • Facilitated performance reviews to identify areas for improvement and enhance overall process health

Education

MBA - Finance and Marketing

Arya College Of Engineering & IT
Jaipur
09.2024

Bachelor - Biology

Rajasthan University
Jaipur
09.2024

Skills

  • Process Improvement
  • Digital Transformation
  • Operations management
  • Project Leading
  • Data collection and analysis
  • Recruitment and hiring
  • Employee coaching & mentoring
  • Power BI
  • Client relationship management
  • Data visualization

Certification

  • Scrum Master, Learn Tube By Career Ninja, 09/24
  • Chat GPT & AI Tool Workshop, be10X, 09/24
  • Power BI , Skill Nation , 8/24
  • Project Management Foundation, Linkedin powered by PMI , 2/25

Projects

Process Transition Coordinator, Successfully managed the transition of a process from Hyderabad to Jaipur and partially from the US, ensuring seamless business continuity. LDT Drive, Spearheaded Gemba walks within GEHMS, actively identifying and implementing project improvement opportunities. Effectively utilized Lean tools like Jidoka, Kaizen, and Heijunka to enhance project effectiveness and eliminate non-value-added activities. Developed MIS reports and dashboards to meticulously monitor and measure project health, ensuring alignment with project SLAs and metrics to meet all end customer demands. Digital and Engagement Ministry Leader, Proactively led the Digital and Engagement Ministry, providing comprehensive support and assistance to various departments, including HR, Training, and People Management. Oversaw the hiring, onboarding, and VIC structuring of new resources within HR, ensuring a smooth and efficient integration process. Designed and conducted training programs for new hires and refresher sessions for experienced employees, fostering continuous skill development and knowledge enhancement. Facilitated engaging people engagement sessions to uplift employee skills, knowledge, and retention, contributing to a positive and productive work environment. Applied Lean Six Sigma tools and methodology to spearhead continuous process improvement initiatives, driving operational excellence.

Languages

Hindi
First Language
English
Advanced (C1)
C1

Accomplishments

  • Represented Rajasthan as a state-level football player and participated in corporate cups, demonstrating exceptional skills and sportsmanship.
  • Presented a paper on Corporate Social Responsibility (CSR) at the 3rd National Level Management Conference in 2011, showcasing insights and contributing to academic discourse on the subject.
  • Coordinated a National Level Business Plan Competition in 2011, organized by Campus Today and powered by IIT Delhi, demonstrating strong organizational and leadership skills.
  • Consistently recognized with Gold and Silver awards at Genpact for outstanding contributions and exceptional performance.

Timeline

Functional Expert ( Freelancer)

RGAVP ( Raj Grameen Aajeevika Vikash)
01.2025 - Current

Operation Manager

Genpact
09.2024 - Current

ASSISTANT MANAGER

Genpact
10.2021 - Current

MANAGEMENT EXPERT

Genpact
07.2018 - 09.2021

BUSINESS EXPERT

Genpact
06.2012 - 06.2018

MBA - Finance and Marketing

Arya College Of Engineering & IT

Bachelor - Biology

Rajasthan University
Jishan Ali