Dynamic professional with extensive experience at Genpact, specializing in operations management and process improvement. Proven track record in enhancing efficiency through Lean methodologies and data visualization using Power BI. Adept at building high-performing teams and fostering client relationships, driving impactful results in fast-paced environments.
Process Transition Coordinator, Successfully managed the transition of a process from Hyderabad to Jaipur and partially from the US, ensuring seamless business continuity. LDT Drive, Spearheaded Gemba walks within GEHMS, actively identifying and implementing project improvement opportunities. Effectively utilized Lean tools like Jidoka, Kaizen, and Heijunka to enhance project effectiveness and eliminate non-value-added activities. Developed MIS reports and dashboards to meticulously monitor and measure project health, ensuring alignment with project SLAs and metrics to meet all end customer demands. Digital and Engagement Ministry Leader, Proactively led the Digital and Engagement Ministry, providing comprehensive support and assistance to various departments, including HR, Training, and People Management. Oversaw the hiring, onboarding, and VIC structuring of new resources within HR, ensuring a smooth and efficient integration process. Designed and conducted training programs for new hires and refresher sessions for experienced employees, fostering continuous skill development and knowledge enhancement. Facilitated engaging people engagement sessions to uplift employee skills, knowledge, and retention, contributing to a positive and productive work environment. Applied Lean Six Sigma tools and methodology to spearhead continuous process improvement initiatives, driving operational excellence.