Jishnu Malayi
Kozhikode
Summary
Results-driven E-Commerce Manager known for highly productive and efficient task completion. Skilled in strategic planning, and customer relationship management. Excel at communication, leadership, and problem-solving to drive sales growth and operational improvements. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
E-Commerce Manager
Phygicart E-commerce Private Limited
Kerala
01.2023 - Current
- Experienced in managing Amazon FBA and FBM operations, with a strong focus on competitive pricing strategies, product research, and inventory optimization.
- Skilled in using Keepa for detailed price history tracking, sales rank analysis, and Buy Box trends to identify profitable, high-performing, and replenishable ASINs.
- Proficient in BQool Repricer, leveraging automated pricing rules to respond to competitor behavior, maximize Buy Box win rates, and maintain healthy profit margins.
- Conducted regular market price and competitor analysis to benchmark listings, adjust pricing strategies, and capitalize on seasonal trends and consumer demand.
- Maintained a replenishment system to monitor inventory turnover and restock fast-moving items, contributing to an improved Inventory Performance Index (IPI), and reduced stockouts.
- Experienced with Amazon Seller Central, including listing optimization, keyword research, inventory management, and PPC performance monitoring.
- Performed in-depth analysis using Sellerboard and internal reports to track profitability, ROI, and inventory health, informing better purchasing and sourcing decisions.
- Managed online sales platforms ensuring optimal product visibility and customer engagement.
- Developed and executed comprehensive e-commerce strategies for diverse product lines.
E-Commerce Manager (FMCG)
Reliance Retail (Jio Mart)
Kerala
01.2021 - 01.2022
- Drive store sales targets and KPIs, footfall, conversion rate, and average transaction value.
- Implement upselling and cross-selling strategies across product categories (FMCG, groceries, electronics, etc.).
- Ensure a superior customer experience by training staff in service quality, issue resolution, and product knowledge.
- Handle escalated customer complaints promptly and professionally.
- Recruit, train, schedule, and manage store staff, including cashiers, floor executives, and inventory handlers.
- Conduct regular performance evaluations, and motivate the team to achieve individual and store-level goals.
- Managed product listings on e-commerce platform for enhanced visibility.
- Coordinated with suppliers to ensure timely inventory replenishment and accuracy.
Logistics Manager
JN Freight Forwarders Pvt.Ltd
Bangalore
01.2019 - 01.2021
- Manage and file all shipping documents, including import and export records for both air and sea shipments.
- Handle complete customs documentation processes, ensuring compliance with regulations and timely clearance.
- Cross-verify critical shipment documents such as MAWB, HAWB, invoices, packing lists, purchase orders, technical write-ups, checklists, and BOEs.
- Review and approve Bill of Lading (BL) and Free Trade Agreement (FTA) drafts to ensure document accuracy.
- Prepare and dispatch daily shipping documents in coordination with logistics and warehouse teams.
- Oversee the dispatching process of customer orders to ensure timely and accurate deliveries.
- Coordinate the handling and movement of both air and sea freight efficiently.
- Supervise daily shipping and receiving operations across diverse product categories.
- Manage logistics budgets, conduct cost forecasting, and ensure efficient allocation of resources.
- Improve on-time delivery performance by optimizing transportation routes, vehicle scheduling, and load planning.
- Track production and quality control systems to proactively identify inefficiencies or nonconformance issues.
- Collaborate closely with manufacturing and supply chain teams to drive operational improvements and reduce bottlenecks.
- Coordinated with suppliers to maintain inventory levels and streamline processes.
- Negotiated contracts with carriers for optimal pricing on transportation services.
E-Commerce Store Incharge (AppleCare)
RHS Logistics (Rais Hassan Saadi Group)
Jebel Ali
01.2016 - 01.2019
- Receive and count stock items using RF guns, ensuring accurate data recording manually or via computer systems.
- Maintain database records of all stock movements and generate necessary reports.
- Conduct physical inventory counts, investigate discrepancies, and make necessary adjustments.
- Coordinate warehouse operations to ensure efficient inventory control and task execution.
- Carefully check inbound and outbound documents and enter relevant data into the system promptly.
- Ensure timely and accurate updates in all relevant cargo tracking and logistics systems.
- Prepare and maintain key operational documents such as load plans, cargo cleanliness inspection reports, and transport records.
- Consistently follow all safety and security protocols during cargo handling to minimize risk and ensure compliance.
- Monitor cargo consignments to ensure on-time delivery and accurate invoicing for all shipments.
- Assist and guide Porters and Equipment Operators in performing cargo operations, including build-up, breakdown, acceptance, and delivery tasks.
- Maintain adherence to principal/client requirements and established performance standards.
- Inspect cargo at various stages-delivery, acceptance, breakdown, and build-up-ensuring goods match documentation and are correctly dispatched or stored.
- Handle and verify special cargo (e.g., dangerous goods, high-value items) in accordance with IATA regulations and safety protocols.
- Coordinate with warehouse, freight, and airline teams to facilitate smooth cargo flow and resolve operational issues.
- Support quality assurance by maintaining accurate documentation and reporting any irregularities or non-compliance incidents.
- Verify invoices against service requests to ensure accuracy.
- Monitor incoming supplies to confirm quantity and quality meet company standards.
- Facilitate the pick-up and delivery of freight orders for customers, including managing self-delivery arrangements.
- Manage inbound shipments by unloading trucks, verifying items against invoices, and storing products correctly.
- Process outbound orders by selecting merchandise based on packing slips and preparing shipments for transport.
- Ensure efficient movement of materials between storage and production areas.
- Handle boxing, packing, labeling, and shipping documentation for outgoing materials.
- Assist in receiving, stocking, and distributing merchandise efficiently.
- Confirm received materials' quantity and description by cross-referencing with packing lists for accuracy.
Cargo Assistant
Akbar Express Cargo Pvt.Ltd
Kerala
01.2014 - 01.2015
- Ensure timely and accurate updates in all relevant cargo tracking and logistics systems.
- Prepare and maintain key operational documents such as load plans, cargo cleanliness inspection reports, and transport records.
- Consistently follow all safety and security protocols during cargo handling to minimize risk and ensure compliance.
- Monitor cargo consignments to ensure on-time delivery and accurate invoicing for all shipments.
- Assist and guide porters and equipment operators in performing cargo operations, including build-up, breakdown, acceptance, and delivery tasks.
- Maintain adherence to principal/client requirements and established performance standards.
- Inspect cargo at various stages—delivery, acceptance, breakdown, and build-up—ensuring goods match documentation and are correctly dispatched or stored.
- Handle and verify special cargo (e.g., dangerous goods, high-value items) in accordance with IATA regulations and safety protocols.
- Coordinate with warehouse, freight, and airline teams to facilitate smooth cargo flow and resolve operational issues.
- Support quality assurance by maintaining accurate documentation and reporting any irregularities or non-compliance incidents.
- Maintained records of all incoming and outgoing packages.
- Organized and distributed shipments according to customer specifications.
- Calculated weight, size and cost of items for shipping purposes.
- Processed payments from customers at the time of delivery.
Education
MBA LOGISTICS AND SUPPLY CHAIN MANAGEMENT -
Bharathiar University
Coimbatore, Tamil Nadu, India01.2019
BACHELOR OF COMMERCE -
Calicut University
Calicut, Kerala, India01.2014
HIGHER SECONDARY -
Board of Higher Secondary Examination
Kerala, India01.2011
SSLC -
Board of Public Examination
Kerala, India01.2009
CERTIFICATION COURSE -
Certified IATA/FIATA Cargo Introductory
Skills
- MS Office
- SAP
- Odoo
- Zoho
- ERP
- Microsoft Excel
- Outlook
- Stock control
- Order fulfillment
- Inventory tracking
- Time management
- Compliance
- Amazon Seller Central
- Pricing strategies
- Inventory optimization
- E-commerce strategy
Languages
- English, Fluent
- Malayalam, Fluent
- Hindi, Basics
- Tamil, Basics
Personal Information
- Passport Number: Y4005976
- Passport Expiry Date: 06/13/34
Timeline
E-Commerce Manager
Phygicart E-commerce Private Limited
01.2023 - Current
E-Commerce Manager (FMCG)
Reliance Retail (Jio Mart)
01.2021 - 01.2022
Logistics Manager
JN Freight Forwarders Pvt.Ltd
01.2019 - 01.2021
E-Commerce Store Incharge (AppleCare)
RHS Logistics (Rais Hassan Saadi Group)
01.2016 - 01.2019
Cargo Assistant
Akbar Express Cargo Pvt.Ltd
01.2014 - 01.2015
MBA LOGISTICS AND SUPPLY CHAIN MANAGEMENT -
Bharathiar University
BACHELOR OF COMMERCE -
Calicut University
HIGHER SECONDARY -
Board of Higher Secondary Examination
SSLC -
Board of Public Examination
CERTIFICATION COURSE -
Certified IATA/FIATA Cargo Introductory
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