Summary
Overview
Work History
Education
Skills
Timeline
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Jishnu Vijayan

Chennai

Summary

Dynamic professional with a proven track record at Walmart in fraud detection and data analysis. Skilled in Excel and effective , I excel at producing actionable insights and enhancing operational compliance. Passionate about leveraging data to drive strategic improvements and optimize client relationships. Highly skilled in banking operations with a track record of enhancing efficiency and accuracy. Experienced in process optimization, risk management, and customer service within the financial sector. Strengths include analytical thinking, problem-solving abilities, and strong interpersonal skills. Previously contributed to streamlining processes for improved productivity and client satisfaction.

Overview

5
5
years of professional experience

Work History

Senior Coordinator - Fraud and Chargeback

Walmart
Chennai
01.2024 - Current
  • Performed data-driven account analysis to detect fraudulent activities.
  • Develop and refine fraud detection strategies, ensuring operational efficiency, and compliance with industry standards.
  • Produced insights into transaction trends and loss prevention through detailed Excel and Power BI reporting.
  • Enhanced internal team collaboration to boost client relationship management.
  • Created summaries capturing the outcomes of inquiries into potential fraud.
  • Monitored customer accounts for potential disputes or fraud.
  • Examined suspicious transactions to uncover possible fraudulent activities.

Banking Operations Specialist (C04)

Citi Bank
Chennai
02.2022 - 01.2024
  • Ensured financial transaction integrity through diligent management of account reporting and reconciliation.
  • Collaborated with customer service and risk teams to resolve account-related escalations and improve the customer experience.
  • Reviewed customer documents and information to ensure compliance with KYC regulations.
  • Maintained accurate records of all KYC documentation and analysis results.
  • Analyzed customer data to identify suspicious activity or potential money-laundering schemes.
  • Reviewed customer financial data to ascertain level of risk involved for extending credit.

Operations Lead

Hempquinn Private Limited
Thiruvananthapuram
02.2020 - 12.2021
  • Directed the development of strategic plans and enhanced workflows for uninterrupted daily activities.
  • Executed comprehensive audits and created reports for increased operational efficiency.
  • Handled accounts payable and receivable transactions efficiently.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
  • Overseeing the implementation of new systems or technologies that increase efficiency or reduce costs.
  • Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of resources.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.

Education

MBA - Operations Management

University of Mysore
Mysore
09-2024

Diploma in Logistics & Supply Chain

Zabeel International Institute
Kochi
11-2019

BBA -

Hindustan Institute of Technology & Science
Chennai
09-2018

Skills

  • Expertise in Excel, PowerPoint, Word, and Outlook
  • Supply chain management
  • Anti-money laundering
  • Fraud detection
  • Data Reporting
  • Financial Analysis and Risk Assessment
  • Customer service excellence
  • Know your customer

Timeline

Senior Coordinator - Fraud and Chargeback

Walmart
01.2024 - Current

Banking Operations Specialist (C04)

Citi Bank
02.2022 - 01.2024

Operations Lead

Hempquinn Private Limited
02.2020 - 12.2021

MBA - Operations Management

University of Mysore

Diploma in Logistics & Supply Chain

Zabeel International Institute

BBA -

Hindustan Institute of Technology & Science

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