Anushka Harjai
Mumbai
Summary
Results-oriented Chargeback Analyst with over 4 years of experience in dispute resolution and financial operations. Proven success in reducing chargeback losses and improving recovery rates through data-driven strategies. Strong analytical skills and expertise in fraud detection, working effectively with banks and merchants. Proficient in industry-standard tools, including Visa, MasterCard, and various payment networks, with a strong focus on minimizing financial risk.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Chargeback and Fraud Analyst
Bank Of America
Mumbai
03.2021 - Current
- Conducted thorough investigations into high-risk financial transactions to mitigate fraud-related losses.
- Analyzed over 1,000 transactions monthly to identify suspicious activities and potential financial crimes.
- Reduced financial losses by 30% through detailed research on chargebacks and dispute resolution.
- Collaborated with compliance and risk management teams to maintain full regulatory adherence.
- Trained junior analysts, enhancing fraud detection efficiency by 25%.
Finance Intern
Aditya Birla Capital
Mumbai
10.2019 - 12.2019
- Contributed to team meetings to explore finance process automation opportunities.
- Resolved issues efficiently, demonstrating strong problem-solving skills.
- Collaborated with cross-functional teams to achieve shared objectives.
- Compiled detailed summaries of market research findings on consumer behavior for insurance products.
- Conducted training sessions on various topics pertaining to insurance policies and procedures.
Education
Master of Commerce - Management
Mumbai University Centre For Distance Learning
Mumbai 01-2023
Bachelor of Management Studies - Finance
Lala Lajpatrai College Of Commerce And Economics
Mumbai 12-2020
ISC -
Lilavatibai Podar Senior Secondary School
Mumbai 06-2017
ICSE -
VCW Arya Vidya Mandir
Mumbai06-2015
Skills
- Chargeback management
- Dispute resolution
- Data analysis (Power BI)
- Risk assessment
- Financial modeling
- Regulatory compliance
- Microsoft Office Suite: (Excel, PowerPoint, Word)
Certification
- Six Sigma Green Belt certification
- Investment Banking and Financial Modelling Program (ongoing)
- Power BI certification
- Trade Operations certification( Internal Bank Of America Compliance Program)
Accomplishments
- Multiple Bronze Awards for excellence in debit billing dispute resolution department for being one of the top performers and meeting the KPIs
- 5+ years of experience in the Rotaract movement
- Recognition and rewards for leadership and best department in the Rotaract Club of Bombay Uptown
Timeline
Chargeback and Fraud Analyst
Bank Of America
03.2021 - Current
Finance Intern
Aditya Birla Capital
10.2019 - 12.2019
Master of Commerce - Management
Mumbai University Centre For Distance Learning
Bachelor of Management Studies - Finance
Lala Lajpatrai College Of Commerce And Economics
ISC -
Lilavatibai Podar Senior Secondary School
ICSE -
VCW Arya Vidya Mandir
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