Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Anushka Harjai

Mumbai

Summary

Results-oriented Chargeback Analyst with over 4 years of experience in dispute resolution and financial operations. Proven success in reducing chargeback losses and improving recovery rates through data-driven strategies. Strong analytical skills and expertise in fraud detection, working effectively with banks and merchants. Proficient in industry-standard tools, including Visa, MasterCard, and various payment networks, with a strong focus on minimizing financial risk.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Chargeback and Fraud Analyst

Bank Of America
Mumbai
03.2021 - Current
  • Conducted thorough investigations into high-risk financial transactions to mitigate fraud-related losses.
  • Analyzed over 1,000 transactions monthly to identify suspicious activities and potential financial crimes.
  • Reduced financial losses by 30% through detailed research on chargebacks and dispute resolution.
  • Collaborated with compliance and risk management teams to maintain full regulatory adherence.
  • Trained junior analysts, enhancing fraud detection efficiency by 25%.

Finance Intern

Aditya Birla Capital
Mumbai
10.2019 - 12.2019
  • Contributed to team meetings to explore finance process automation opportunities.
  • Resolved issues efficiently, demonstrating strong problem-solving skills.
  • Collaborated with cross-functional teams to achieve shared objectives.
  • Compiled detailed summaries of market research findings on consumer behavior for insurance products.
  • Conducted training sessions on various topics pertaining to insurance policies and procedures.

Education

Master of Commerce - Management

Mumbai University Centre For Distance Learning
Mumbai
01-2023

Bachelor of Management Studies - Finance

Lala Lajpatrai College Of Commerce And Economics
Mumbai
12-2020

ISC -

Lilavatibai Podar Senior Secondary School
Mumbai
06-2017

ICSE -

VCW Arya Vidya Mandir
Mumbai
06-2015

Skills

  • Chargeback management
  • Dispute resolution
  • Data analysis (Power BI)
  • Risk assessment
  • Financial modeling
  • Regulatory compliance
  • Microsoft Office Suite: (Excel, PowerPoint, Word)

Certification

  • Six Sigma Green Belt certification
  • Investment Banking and Financial Modelling Program (ongoing)
  • Power BI certification
  • Trade Operations certification( Internal Bank Of America Compliance Program)

Accomplishments

  • Multiple Bronze Awards for excellence in debit billing dispute resolution department for being one of the top performers and meeting the KPIs
  • 5+ years of experience in the Rotaract movement
  • Recognition and rewards for leadership and best department in the Rotaract Club of Bombay Uptown

Timeline

Chargeback and Fraud Analyst

Bank Of America
03.2021 - Current

Finance Intern

Aditya Birla Capital
10.2019 - 12.2019

Master of Commerce - Management

Mumbai University Centre For Distance Learning

Bachelor of Management Studies - Finance

Lala Lajpatrai College Of Commerce And Economics

ISC -

Lilavatibai Podar Senior Secondary School

ICSE -

VCW Arya Vidya Mandir

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Anushka Harjai