GIREESH CHANDRA
Pune
Summary
Analytical and results-driven Chargeback Analyst known for high productivity and efficient task completion. Specialized in fraud detection, financial analysis, and dispute resolution processes. Excel in critical thinking, problem-solving, and communication, leveraging these soft skills to navigate complex chargeback cases successfully and collaborate effectively with teams across departments.
Overview
1
1
year of professional experience
Work History
Fraud & Chargeback Analyst
Bank of America
Gandhinagar
07.2024 - Current
- Analyzed and investigated over 1,000 debit card transactions monthly to identify and prevent fraudulent activity, ensuring strict adherence to regulatory compliance (Reg E), and internal fraud detection protocols.
- Managed the end-to-end chargeback lifecycle, reducing chargeback volume by 15% QoQ through trend analysis, merchant pattern detection, and process optimization.
- Collaborated with Visa, MasterCard, and Pulse to submit fraud reports, resolve transaction disputes, and maintain network compliance, enhancing case resolution.
- Leveraged reason codes to initiate chargebacks, conducted pre-arbitration analysis, and assessed merchant documentation to determine case validity, achieving an 95% success rate.
Education
Bachelor of Science - Information Technology
Hemvati Nandan Bahuguna Garhwal University (HNBGU)
Dehradun 08-2023
Skills
- Fraud analysis
- Chargeback management
- Merchant documentation
- Claims and Dispute Resolution
- Transaction monitoring
- Data-driven decision making
- Precision and accuracy
- Deadline management
Affiliations
- Coordinated with cross-functional teams to track and resolve pending referral (pend refer) cases, ensuring timely escalation and regular status updates to the reporting manager for effective decision-making.
- Mentored 10+ team members on chargeback workflows, reason codes, and regulatory compliance (e.g., Reg E, card network rules), significantly improving team accuracy, turnaround time, and overall operational efficiency.
- Trained team members across Eight lines of business, increasing cross-functional fraud detection capability.
Timeline
Fraud & Chargeback Analyst
Bank of America
07.2024 - Current
Bachelor of Science - Information Technology
Hemvati Nandan Bahuguna Garhwal University (HNBGU)
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