Ankita Sawaratkar
Mumbai
Summary
BFSI professional with 7+ years of experience in chargebacks, fraud analysis, and payment dispute management across Visa and Mastercard networks. Skilled in end-to-end dispute lifecycle, Regulation E compliance, and reconciliation with a consistent record of 100% quality and SLA adherence. Proficient in Advanced Excel for data analysis and reporting.
Overview
8
8
years of professional experience
Work History
Process Associate (Chargeback Analyst)
FIS Global Solution-Genpact India Pvt Limited (Process Transition)
Mumbai
05.2019 - Current
- Managed 50+ daily chargeback cases across Visa & Mastercard networks, ensuring 100% SLA adherence and zero compliance breaches, supporting consistent audit success.
- Executed end-to-end dispute lifecycle management, improving turnaround time and resolution efficiency.
- Conducted fraud analysis and transaction validation, identifying suspicious patterns and minimizing potential financial losses.
- Ensured strict compliance with Regulation E (US) and card network guidelines, reducing regulatory risk exposure.
- Performed reconciliation of ~20 accounts, ensuring data accuracy and error-free reporting.
- Delivered audit-ready outputs consistently, contributing to successful internal and external audits.
- Resolved client queries and escalations efficiently, improving client satisfaction and turnaround time.
- Provided quality reviews and feedback, enhancing team accuracy and overall performance standards.
Junior Accountant
EPS Worldwide
Mumbai
06.2018 - 05.2019
- Managed GST & TDS calculations and filings, ensuring compliance with statutory requirements.
- Reconciled 2A vs 3B and 26AS to identify discrepancies, ensuring accurate financial reporting.
- Managed accounts payable by processing invoices, verifying accuracy, and tracking expenses to maintain financial integrity.
- Prepared MIS reports on outstanding receivables and supplier payments to support timely cash flow management.
- Maintained daily records of payments and receipts, supporting financial transparency
Education
Bachelor in Commerce - Accounting And Finance
Mumbai University
Mumbai06-2015
Skills
- Chargeback management
- Fraud analysis
- Regulatory compliance
- Reconciliation & Account Analysis
- Audit Support & Quality Assurance
- Operational reporting
- Advanced Excel & MS Office
- Client escalation management
Accomplishments
- Star Performer Award – Oct 2025 & Nov 2025 for maintaining 100% quality and SLA adherence
- Excellence in Dispute Resolution – May 2023 for highest productivity and accuracy in chargeback processing
- Consistently recognized for zero compliance breaches while handling high-volume transactions
Languages
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Process Associate (Chargeback Analyst)
FIS Global Solution-Genpact India Pvt Limited (Process Transition)
05.2019 - Current
Junior Accountant
EPS Worldwide
06.2018 - 05.2019
Bachelor in Commerce - Accounting And Finance
Mumbai University