Tauseef Ahmad
fraud and charge back analyst
New Delhi,UP
Summary
Results-driven Chargeback Analyst with expertise in chargeback management and dispute resolution at Genpact. Proven track record in analyzing transaction discrepancies and implementing process improvements, enhancing efficiency by streamlining case handling. Skilled in investigation techniques and committed to delivering exceptional client satisfaction through effective communication and collaboration.
Process specialist with strong focus on team collaboration and achieving results. Proven ability to adapt to changing needs and deliver consistent performance. Skilled in process optimization, data analysis, and workflow management. Reliable and efficient, excelling in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Chargeback Analyst
Genpact
07.2023 - Current
- Analyzed chargeback requests to determine validity and ensure compliance with industry standards.
- Collaborated with cross-functional teams to gather necessary documentation for chargeback disputes, enhancing resolution timelines.
- Utilized proprietary software to track and manage chargeback cases, maintaining accurate records of claim statuses and outcomes.
- Conducted detailed investigations into discrepancies between transaction records and customer claims, identifying patterns to reduce future disputes.
Chargeback Analyst
FIS
01.2022 - 07.2023
- Provided insights and recommendations based on chargeback trends to improve client satisfaction and minimize financial losses.
- Assisted in the development of training materials for new team members on chargeback processes and dispute resolution protocols.
- Implemented process improvements that streamlined the handling of high-volume chargeback cases, increasing overall efficiency in case management.
- Trained new team members on chargeback procedures, enhancing overall efficiency within the department.
Process Associate
StarTek
08.2021 - 01.2022
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assisted in processing customer requests, ensuring accurate data entry and adherence to service level agreements.
Process Associate
IGT Solutions
10.2019 - 05.2020
- Assisted in processing customer requests, ensuring accurate data entry and adherence to service level agreements.
- Utilized CRM systems to manage customer interactions, resolving issues and providing timely follow-ups.
Education
Bachelor of Commerce - Accounting And Finance
Sam Higginbottom University of Agriculture,Technology & Sci
Prayagraj, UP 04.2001 -
Skills
Transaction monitoring
Microsoft office
Investigation techniques
Payment processing
Dispute resolution
Credit card processing
Banking operations
Chargeback management
Data entry proficiency
File management
Client relationship building
Deadline management
Teamwork
Bank reconciliation
Customer service
Problem-solving
Time management
Data entry
Multitasking
Excellent communication
Complaint resolution
Customer relations
Active listening
Team collaboration
Team building
Problem-solving aptitude
Professionalism
Reliability
Written communication
Proactive and Self-motivated
Timeline
Chargeback Analyst
Genpact
07.2023 - Current
Chargeback Analyst
FIS
01.2022 - 07.2023
Process Associate
StarTek
08.2021 - 01.2022
Process Associate
IGT Solutions
10.2019 - 05.2020
Bachelor of Commerce - Accounting And Finance
Sam Higginbottom University of Agriculture,Technology & Sci
04.2001 -