Arunkumar C
Fraud & Chargeback Analyst
CHENNAI
Summary
Fraud Analyst touting 1.5+ years of expertise investigating suspicious activity for E-commerce company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in Disputes, analytics and fraud detection.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Fraud & Chargeback Analyst
CES Limited
08.2022 - Current
- Safeguarded company revenue streams through ongoing analysis of key performance indicators related to chargebacks and fraud rates.
- Increased customer satisfaction by providing prompt and accurate resolutions to chargeback disputes.
- Optimized workflow processes by introducing time-saving automation tools for handling repetitive tasks in the chargeback management system.
- Improved company reputation for secure transactions with vigilant monitoring of potential fraudulent activities.
- Collaborated with cross-functional teams to develop comprehensive fraud prevention policies and procedures.
- Maintained thorough knowledge of changing industry regulations, ensuring compliance in all chargeback processes.
Retail Sales Executive
Ample Technologies Pvt Ltd
11.2020 - 05.2022
- Acted as a brand ambassador by representing the company positively in all customer interactions and upholding the highest standards of professionalism.
- Boosted sales by implementing effective product displays and engaging customers in conversation.
- Developed strong relationships with clients through attentive listening and personalized recommendations.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Improved store layout for enhanced customer experience and ease of navigation.
- Contributed in team meetings focused on setting goals, sharing best practices, and offering support for continuous improvement efforts within the store environment.
Education
BBA - Business Administration
Achariya Arts And Science College
Puducherry, India 04.2001 -
Skills
Dispute Resolution
Transaction monitoring
Microsoft Office
Fraud prevention
Investigation techniques
Client Relationship Building
Timeline
Fraud & Chargeback Analyst
CES Limited
08.2022 - Current
Retail Sales Executive
Ample Technologies Pvt Ltd
11.2020 - 05.2022
BBA - Business Administration
Achariya Arts And Science College
04.2001 -