Microsoft Offices
Jishnu V K
Process Associate
Banglore
Summary
I transform complex info into impactful presentations. Prior experience in customer service and process management ensures clear communication and smooth project execution. Ready to elevate the brand message!
Overview
4
4
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Process Associate
IGT Solutions
12.2023 - Current
- Offered data-driven recommendations to align company strategies and process improvement initiatives.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
Customer Relationship Officer
ECPL
08.2021 - 11.2023
- Devised creative solutions addressing unique challenges faced by individual customers, ultimately boosting overall satisfaction scores.
- Trained staff on operating procedures and company services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Process Associate
Calcus Technologies
03.2020 - 08.2021
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Engineering Technology - Computer Science And Programming
JCT College of Engineering And Technology
Coimbatore, Tamilnadu 04.2001 -
Higher Secondary Course (HSC) - Maths Computer Science
Sacred Heart Matriculation Higher Secondary School
Kayyunni, The Nilgiris 04.2001 -
Secondary School (SSLC) -
Sacred Heart Matriculation Higher Secondary School
Kayyunni, The Nilgiris 04.2001 -
Skills
- Software Expertise
- Problem-solving aptitude
- Project management and Data management
- Presentation Skills
- Business Development
Software
CRM
Visual Studio code
Soft skills
- Time Management
- Emotional Intelligence
- Problem-solving
- Adaptability
- Critical thinking
Hobbies
- Online courses
- Photography
- Exploring new technologies
- Playing football
- Swimming
Certification
Full Stack Developer NACTET - 6 Months
Timeline
Process Associate
IGT Solutions
12.2023 - Current
Big Data Analyst, Intellipat - 9 Months
09-2023
Full Stack Developer NACTET - 6 Months
08-2022
Customer Relationship Officer
ECPL
08.2021 - 11.2023
Process Associate
Calcus Technologies
03.2020 - 08.2021
Bachelor of Engineering Technology - Computer Science And Programming
JCT College of Engineering And Technology
04.2001 -
Higher Secondary Course (HSC) - Maths Computer Science
Sacred Heart Matriculation Higher Secondary School
04.2001 -
Secondary School (SSLC) -
Sacred Heart Matriculation Higher Secondary School
04.2001 -
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