JISSA JOY JOHN
Mallappally,Kerala
Summary
I am a Deputy Manager with a strong background in banking and finance, dedicated to enhancing customer satisfaction and operational efficiency. With excellent communication skills and a commitment to professional growth, I am keen to contribute to the success of my organization. My experience includes managing banking operations, training staff, and ensuring compliance with financial protocols
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Deputy Manager
HDFC Bank
Adoor
04.2020 - 03.2026
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries
- Reduced transaction errors by consistently following established procedures and guidelines
- Identified potential fraudulent activities, protecting customers and the bank from losses
- Streamlined teller operations for increased productivity and improved customer experience
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- A premier banking institution in India
Career gap
For marriage purpose
12.2019 - 03.2020
DEC 2019 To MAR 2020 (3month & 8 Days)
for marriage purpose
Assistant Manager
KLM Axiva Finvest Ltd
10.2018 - 11.2019
- Handle whole operation in the branch
- Motivation and training of staffs
- Improve business activities
- Maintaining all accounts and records
- Developing forecasts, financial objectives and business plans
- Meet goals
- Manage budget and allocate funds appropriately
- A leading financial services provider
Customer Service Executive
Muthoot Fincorp Limited
Mallappally
07.2013 - 09.2018
- Prepared cash book
- Maintain Bank Reconciliation Statement
- Increase Sales Activities
- Proper Maintenance of Book Record
- A financial institution based in India
Education
Master of Commerce -
Assumption College
Kottayam 06.2012 - 06.2013
Bachelor of Commerce -
Assumption College
Kottayam 03.2009 - 03.2011
Plus Two -
St Theresa's Bethany Convent Higher Secondary School
Mallappally 06.2006 - 03.2008
S.S.L.C -
CMSHSS
Mallappally 06.2005 - 03.2006
Skills
- Tally
Websites
Accomplishments
Achieved multiple accolades including MDRT achiever, RH club productive toper, and BBH Club toper, showcasing my commitment to excellence in my professional career
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Interests
Career Interest / Passion
Courses
Course Title
Personal Information
Title: Deputy Manager
Timeline
Deputy Manager
HDFC Bank
04.2020 - 03.2026
Career gap
For marriage purpose
12.2019 - 03.2020
Assistant Manager
KLM Axiva Finvest Ltd
10.2018 - 11.2019
Customer Service Executive
Muthoot Fincorp Limited
07.2013 - 09.2018
Master of Commerce -
Assumption College
06.2012 - 06.2013
Bachelor of Commerce -
Assumption College
03.2009 - 03.2011
Plus Two -
St Theresa's Bethany Convent Higher Secondary School
06.2006 - 03.2008
S.S.L.C -
CMSHSS
06.2005 - 03.2006